I live in Eastville VA and I can’t download a movie. This is my primary home but I have not been home. Never called me back

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  • (Edited)
Viasat sucks
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Tom McAfee

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Posted 2 weeks ago

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ExSatUser

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Define download a movie? Did you record it with PlayOn Cloud? Netflix? Prime?

Did the download start and never finish?

Context helps.
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Homeskillet

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Need some background. I thought the notorious beam 329 was getting better?
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Thomas Perry

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I have never reached max speed in over 4 years and have been well below half speed over 2/3 of the day have been lied to over 50 by them turned into collections for equipment I was still renting and using for paid  internet service ( twice ) then they tried force me out of liberty blue package. when this area is hard wired I STOP SERVICE with them
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Homeskillet

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So what fixed beam 329? It seemed a lot of angry customers some who I think got booted off here were on that beam. That was the one I was on. Can they make some kind of on ground adjustments or was it the simple fact congestion eased because of the people who left were not replaced? Off course the powers to be aren't going to answer that question, so all we can do is guess.
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Old Labs

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The biggest change I saw was concurrent with the change to Freedom and Unlimited plans on Viasat-1 (those legacy 150 GB plans that were never really justified on Viasquat-1) - prioritizing them behind those of us on other plans who had not exceeded their data cap or priority data. Sometimes you have to make changes that benefit the majority at the expense of others. It apparently worked to force enough out since Liberty is now being sold on 329 and much easier to manage the network on those. You can determine your own fate by staying under your priority data.  

Listen to what people are saying that were forced of the 150GB onto Liberty like the Admiral.
(Edited)
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Homeskillet

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I know a lot of people around me fled Viasat and Hughesnet for AT&T and Red Wireless. As far as congestion is concerned is it how many people are on the whole beam or how many people within a specific radius from your personal ground zero make the difference? Not sure that makes sense. I am asking if someone was isolated from others on a beam would they have great service or it would not matter?
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Old Labs

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Assignment by location within your spot beam would be impractical and difficult to difficult manage, and even more difficult to predict.

Straight from the network management policy:

The traffic of each subscriber is associated with a single spot beam.  Viasat strives 
to load its system so that at any given time the traffic load across different subsets of the capacity available on a spot beam (each a “Channel”) within a given spot beam is roughly comparable, except subscribers who have high-data threshold service plans may be grouped in a Channel together with other like subscribers.  Available capacity within any given spot beam or Channel is largely fixed; subscribers assigned to a Channel share the available bandwidth in that Channel.
That bold part of the paragraph is what was added to the policy last year in January and is probably what had the most impact on the legacy 150 GB plans. All data hogs grouped into a single "channel" to fight it out over their share with less impact on those on Liberty and Classic plans (i.e. the majority of subscribers if you believe the ARPU). If you were to abuse Liberty Pass it may even wind up getting you placed in the bad boy channel based on the rest of the Network Management Policy.

https://p.widencdn.net/iyloux/network-management-policy

Feel free to interpret the policy for yourself - that's just mine. Viasat may have the ability to assign subscribers to different "channels" for load balancing. In fact that may have been what happened when Tim Spake suggested he was told they switched satellites for him on the fly. Some 1st tier level script jockey wouldn't know the difference and would blurt out "we changed your satellite" (just like casual users here often state my satellite on the roof... talk about LEO.

(Edited)