I have updated my information and my account has been suspended

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  • Question
  • Updated 3 years ago
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stacie cartwright

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Posted 3 years ago

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Steve Frederick-VS1/Beam314, Champion

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stacie, send an email to exedelistens@viasat.com along with your account number and a phone number and the moderators will be able to get you taken care of.
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Exede Lindsey

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Sorry your account has been suspended, Stacie. Please send your account and contact info to exedelistens@viasat.com.  I would like to review your account and make sure we have the correct payment method on file and resume services as quick as possible. You can also give us a call at 866.945.3258 for support with your billing.
(Edited)
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LorrieL, Champion

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When this problem with erroneous suspension happens, it is faster to call exede to get it fixed...they can immediately fix the problem when you call, rather than having to wait for your email to be reviewed at exedelistens@viasat.com, which can be especially important if it is a weekend or in the evening--if you send an email at those times you will definitely have to wait for your problem to be corrected rather than getting your service back right away.