I have the unlimited up to 150gb. I have only used like 8 gigs and my speed is a constant speed of 0.2mbs why the hell am i paying for 25mbs

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  • Updated 6 months ago
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Speed sucks
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Jeff Calhoon

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  • extremely mad

Posted 10 months ago

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Jeff Calhoon

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And this is with just one phone hooked to it
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Michael McDowell

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You might try hooking a computer directly to the modem with an ethernet cable and see what kind of results you get.  Lots of problems with the wifi on those modems.
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Bradley

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Shouldn’t see speeds that low with multiple devices running and WiFi testing.

Always try a hard reset first.
(Edited)
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Jeff Calhoon

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I did and got up to 1.8 at 520am
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Bradley

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Ouch
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VeteranSatUser, Champion

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What location of the country do you live in Jeff?
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Timothy Apjok

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My experience has always been that many speedtest apps are not reliable, make sure you are using a website. Many cable and internet providers have a good speedtest tool, Google one. Try actually downloading something and see what happens. Also, my first couple hours of having internet I couldn't get any speed. I was using their modem, but my wireless router. As soon as I did a factory reset on my router, my speeds came up. I never get slow speeds until between 5pm and 2am. (I'm not on unlimited, so that is why mine slows down.) I burn through 12gb of data in around a week, and really don't ever need more than the 5mbps connection I get during the day, so I won't pay for a 25mpbs connection just to get "unlimited" which can still slow if you are what they deem a high data usage customer. Not saying it's your equipment, but I'd be on the phone with them if I couldn't get the speeds they say I should have. Don't forget, this is not tech support, call them for service or you won't ever be happy.
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Matt B, Viasat Employee

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Jeff, 

Please send us an email at ViasatListens@viasat.com with your account information.  I'd like to take a look and see what's going on!
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David Montgomery

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my speed has been horrible for almost the whole time i have had the 150 plan...today i have tested about 1 meg down and .08 up a few times...not usable really