I have the Liberty 10 plan and I'm supposed to get 10gb at speeds at 12mbps. I get the speeds I'm paying for through most of the day but a night during peak hours I only get about 2 to 5 mbps not even half of the speed I'm paying for. I did the chat with a customer service and all they would say is that they're sorry its peak time and they can't help how many people are using the internet at that time. I really don't feel its fair that I get punished because too many people are on the internet. I should get the service I pay for. The customer service rep kept saying she was sorry and there was nothing she could do. After 30 to 45 minutes of chatting she finally offered to give me an extra gb of service for my problem, so apparently I was lied to for the first 30 min of the conversation by her say she couldn't do anything for me. I shouldn't have to pay full price for half the service. It's kind of like going to get a burger for lunch during lunch time or peak time and paying for a whole burger but only getting half a burger. Then all they can say is I'm sorry this is our busy time and we could only give you half of your order. I don't think that would fly and exede shouldn't expect me to let that fly. I upgraded my service to the liberty plan so I pay more a month but getting less service. Also when I use my 10gb of service I know my speed will slow down getting 1-5 mbps through the day but again during peak time i get speeds of .25 mbps which I was under the assumption that I would get closer to the 1 mbps during this time. It's not fair that exede oversold their service and is punishing me because they have to many people on during peak time. So my question is, is this fair practice? Should I have to pay full price for half the service? Why can't customer service be more helpful and offer more then I'm sorry?