Unhappy with service

  • 3
  • Problem
  • Updated 2 years ago
  • Acknowledged
  • (Edited)
tell everyone exede internet is no good. they charged me about $350.00 to cancel even after I called them the same day it did not work. 3 months latter. they withdrawal another $55.00 from my account 3 months latter. I called and they gave me some bull. stay away from this company. they tried to force me to stay with them for 2 years even thou it did not work properly the same day. all I wanted was high speed internet and just a phone line. it saw not at all high speed internet. if you call to cancel. they charge you for a lot of stuff you did no ask for. they put the blame on a 3rd party. I called them direct. they are full of s--t. please help your friends and neighbors and if you see Exede going to someone's home. tell they not to let them put that crap on there roof.
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Nigal

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Posted 2 years ago

  • 3
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Dave Eicher

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Hmm, no problem here. Been with them several years now.
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Christine Conrad, Champion

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Never had any problems, been with them over 4 years now.
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Jim16

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Love Exede!  Never a problem.
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Diana, Viasat Employee

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Hi Nigel,  I'm sorry you feel your experience with ViaSat/Exede was a poor one.  We are always sorry to lose a customer but we will never force anyone to stay. If you were charged an additional fee, it was for the cancellation of the voice service.

When you cancel an account, you are charged early termination fees and informed that if you do not return the equipment, additional charges may apply.    

If you want more details about any issues you've raised, please send an email to exedelistens@viasat.com  with your account information and we will be happy to explain what transpired with your account.  Thanks                                                                                                                               
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ggg rt

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This company is bad news. I have a battle ahead of me
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Jim16

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No battle necessary ggg rt.  Stay within your data limit or buy more data.  No free unlimited internet with this ISP or ANY ISP.  Sorry to tell you that!
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Deku (The #1 Hero Data Saver), Champion

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i remembering that i was once with a ISP and they offered unlimited data i was with them for a while but yet they had to cancel my services with them. cause my speed was so slow and stuff. but yet... it was true they did have unlimited data even though they had the satelilite also :3 it was fun while it lasted BUT!!! i love my internet with exede though :D its much better than that crappy ISP i had before. i LOVE exede :D
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Deb

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What year was this? Did they charge you an early termination fee? What company?
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Deb

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Unfortunately there is zero grace period with this company. I too was not made aware of that before I signed up. I have learned to live with the limitations of this service because I did not wish to pay an early termination fee and climb up on the roof to return obscure parts to cancel. Just because these other people say they haven't had a problem does not mean Nigal did not have a problem. Not sure why they are commenting on his post. If you love exede then go to the I love exede section and post a cheer. You are not helping him by saying you are golden. If anything, you are making things worse by insinuating that his feelings are invalid.
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Tammie Coomer Collett

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I have had it for a little over a year and I, absolutely, hate it. We have had nothing but trouble out of it ever since we have had it. It goes out, constantly. We had trouble with it and they had to fix the outside dish thingy and put some new box on it.  We pay an ungodly amount every month for internet that is out all the time. I don't know what it's problem is, but sometimes, I can't get it for hours. I have been working on a lot of stuff, like resumes, filling out applications online, important websites,  etc....and it would go out and cause me so much turmoil. I would have to rewrite stuff and refill out applications and it is such a hassel. We live in the sticks, so we don't have a whole lot of options for internet providers. All I know is that I would never recommend Exede to anyone. I wouldn't wish this experience on my worst enemy. Needless to say, come next February 2018 this girl will be telling them to come get their stupid box. I am over it. Never again..

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