I downloaded the recent Wildblue update message and now My data usage has run out. We've been out of town, so where did it go?

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  • Updated 3 years ago
Today, I got a message saying we've used all of our gigabits. That can't be right because we were gone some of those days and its still 10 days left in the month. I recently updated the Wildblue because I was sick of getting the download message everytime I got on the computer or anytime it went to sleep.
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Linda Cannon Goodwin

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  • very confused

Posted 3 years ago

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JEP

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What was the download message? 
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Diana, Viasat Employee

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Hi Linda,  Please send you account and contact information to exedelistens@visat.com.  For immediate help, call our customer care service line at 8955-463-9333.   I'm not sure what you mean, regarding downloading the recent Wildblue update message. Are you referring to an email?  Exede Diana
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Linda Cannon Goodwin

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No, it kept coming up as an important update from Wildblue. I looked it up on the internet and saw where several folks had commented that they had gotten the message and had downloaded it too. They said now that they had seen their useage meter go faster. I probably shouldn't have downloaded it but I had contacted and called Exede about it but never could get an definite answer. If it is not legit, can't you at Execde see it and get rid of it? I had run a virus scan and it says all is ok. Anyhow, I called exede and they said that Windows 10 had run an update and used up all of my usage, so I had to buy 2 units more. I also went in and changed my update status to ask me before anything is downloaded. I did not order an update from Windows 10 either because I keep getting a message asking me if I want to reserve my copy for free. I don't want to upgrade to 10.