Data usage

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  • Question
  • Updated 2 years ago
  • Answered
  • (Edited)
I checked our data on Tues evening. There was 6 gig left. Now I have nothing!!  Any idesa Excede?
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David Morrison

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Posted 2 years ago

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Exede Lindsey

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Hello David,

Some data consumption categories that customers are typically unaware of are: storage, media, UPDATES, or communications. The number of wireless devices on your home network can also play a major role concerning data usage. As of recently, allot of our customers have seen an increase in data due to Updates. Please allow us to review your account and provide further support. Please send us an email with your account and contact info toexedelistens@viasat.com.
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Ben Jumper

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Probably the Windows 10 Anniversary update!
(Edited)
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David Morrison

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Most likely, but it like this every month. I pay roughly 250-300 a month. Thanks Excede. And apprently someone with an IPhone has been on my account for 2 years. I, nor my family have ever had an IPhone.  I live in a rural area.
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Dianne Major

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You mentioned the Windows 10 update, but my computer updates at 3 o'clock in the morning. Isn't that supposed to be a 'free time' ? I am burning through my data at a faster rate every month. No new wireless devices, only one phone. (Not enjoying that or the increased amount of spam since being moved over from Wildblue. )
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Exede Lindsey

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Hi Dianne, 

Please allow us to further review your account and provide more consumption information. Send us your account and contact info toexedelistens@viasat.com   
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david, Champion

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Win 10 does't download updates at a set time. The time is to INSTALL updates.
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Dianne Major

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You are right. So, I installed all the updates last night on the free time & guess what? I burned through 2gb of data. So now I'm in restriction, and I have already bought 4 extra this month! As I said before, prior to the change to exede, if I went over my limit, there was an obvious reason for it. Now, I'm getting a warning less than 10 days into the month. I haven't added any new devices since the switch to exede so I am puzzled by this. (I am not a 'gamer' either, except for Candy Crush,  nor do I stream movies and my television is not connected to the internet)  Nothing has changed except the speed in which the data is disappearing and the HUGE amounts of spam! Its very frustrating and expensive. And sadly our options for service are very limited.
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Old Labs

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Which Exede plan are you on? Not all plans have a free zone period - only the
Exede Classic, Essential 10 and and Exede Evolution have free zone periods.

The Exede Classic plans have a free zone period from 12:00 AM to 5:00 AM, while the others have a free zone period from 3:00 AM to 8:00 AM.    

 Liberty and Freedom plans do not have a free zone period.

Since you indicate you're using Windows 10, you may want to install Glasswire (https://www.glasswire.com/) - it will give you a better way to determine what applications are consuming your data and when it is being consumed (on the Windows device it is specifically installed upon) while allowing you to verify the accuracy (or not) of the Exede usage meter.

Other non-windows devices may have traffic monitoring built-in or available from third parties.

Alternately your router (dependent on brand an model) may have built-in traffic monitoring, which can be used to verify usage meter accuracy (or not).   
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Otis Flieth

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You can setup your wireless as a metered connection and Windows 10 will not update. (According to Windows 10 anyway). That is what I have done, but I still burn through my data every month as well. There has to be some issue with excede and their system.
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Steve Frederick, Champion

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Windows 10 has lots of apps that come as default in it. Unless you turn each of them off, they will continue to use data in the background. News, weather, etc. are continually updating in the app, whether you look at them or not.
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xode0000, Champion

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In addition, I'm sure that Microsoft has made it a rat's nest maze for you to turn all of that junk off, which is one of the reasons I don't use Windows 10.  In fact, if ReactOS, a completely separate OS that looks like Windows XP, becomes viable (it might already be), I might very well use it and get rid of Windows completely.
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Elsayed Ghreeb Araby

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wonderful
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Lisa Shew

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I am in 15 days on my plan and already used all 60.0GB. Restricted already. I have the Platinum - Recovery Act plan. This is getting old. I only use a few hours each day. I make sure my phone is off wifi. I even remove the plug from my modum and my router at night to see if I could save my data. feeling frustrated with this.
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Brad, Viasat Employee

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Do you have Windows 10? That's been a major offender for data usage. If you email us at exedelistens@viasat.com we can find out what happened
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Lisa Shew

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YES I do have Windows 10
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Old Labs

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Many of the recent rash of data usage complaints here and elsewhere have been attributable to the Windows 10 Anniversary Upgrade which started rolling out on August 7 and will continue through November.

Not sure it would be a real deal breaker on the 60 GB Recovery Act Plan but would depend on how you normally use that generous cap, and you may want to take some of the steps outlined at:

http://merabheja.com/internet-data-usage-in-windows-10/

Note that the way to set a metered connection on Windows 10 Anniversary has changed a bit since that article was first published. It's now:

  1. Select Start > Settings > Network & Internet > Wi-Fi > Manage known networks.
  2. Select the Wi-Fi network > Properties > turn on  Set as metered connection.
P.S. To avoid the usual questions on how do I get in on this 60 GB action from
others - you cant that government subsidized program is no longer available - Lisa's grandfathered in.
(Edited)
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Exede Lindsey

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Hello Lisa, 

If you’d like, I’d be more than happy to take a look at your account and verify your daily consumption based on your daily traffic. Please send us your account and contact info to exedelistens@viasat.com