Can't find data plan that was there before

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  • Updated 10 months ago
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  • (Edited)
You can help me by offering the plans that were offered to me upon signing up. This was on the page that gave me the 'freedom' to change plans to fit my needs.... It was a $100 plan. I chose the $75, only since I saw I would have the option to change plans down the road. Unfortunately, over the weekend when we were barely online, we went up to 40% of our quota. This makes no sense at all, or maybe it does any you guys are just a super shady company. So, now that I see my data just vanishes into thin cyber air and I have another 23(!) months left in my contract with you, it seems that 25GB is not going to be enough. However, instead of being a plan with like twice the data that I saw before, I see that there is only one plan with more data than the 25 GB plan. It's an absolute joke though since it's 5 GB for double the price!!!! I am really holding back right now and am very upset. I feel like I should be allowed out of my contract. It's not even been 2 weeks and am feeling completely abused by your company.
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Hillary Sciscoe

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  • infuriated

Posted 10 months ago

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Hillary Sciscoe

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And my reply from support was a bunch of canned, uncaring responses.

I guess social media is the way to go
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Gwalk900, Champion

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Hi Hilary,

If you are burning data that quick I suggest reading the following topic and also consider getting a router that tracks data by device:


https://community.exede.com/exede/topics/understanding-and-tracking-data-usage



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Brad, Viasat Employee

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Hi Hillary

If you email us at exedelistens@viasat.com we'll be able to help you out and review your account. Unfortunately we might not be able to offer certain plans as those are dictated by beam and what is available but we'll certainly review the data and help you to the best of our abilities
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Brian, Champion

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You toss out of "super shady" is undeserved. There are many on the forums and more in the total customer base who are quite satisfied with the service and the honesty of the Viasat.

And, really, do you believe that a company with FY 2017 with $1.6 billion in revenues is really interested in cheating you for an extra $25 or $50 per month?

http://files.shareholder.com/downloads/VSAT/4999008894x0x950353/2D4619A2-A6CF-4E8E-9D18-B17D2B0CA32A...
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gm92066

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"And, really, do you believe that a company with FY 2017 with $1.6 billion in revenues is really interested in cheating you for an extra $25 or $50 per month?"
YES!
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Brian, Champion

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I've got nothing. There's no response to this other than laughter.
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gm92066

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Sad thing is though, is that it's not really funny how customers are treated by Viasat/Exede and its contractors/installers!
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Robert Seals

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Same here!  Even with the free period from 3 to 8 and unlimited web pages, I still blow through my data in days.  I don't stream music or video, but somehow use up all my data VERY fast. Of course there is nothing to monitor data usage with, just "you've used this much data".

we
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Bev, Champion

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Some routers offer traffic monitoring and, there are several third part monitors available for download. Glasswire and reality Ripple being two I see used commonly.

If you would like a better insight into where your data is going, email your account and contact information to exedelistens@viasat.com and, request a usage review. They can give you a better ide of where your data is going.
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Gwalk900, Champion

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"Of course there is nothing to monitor data usage with"

Yes there is, install the free version of Glasswire on your Windows based machine ... of course that will only monitor the usage of the machine that it is installed on.

You would be best served by getting a router that tracks data usage across all connection paths.

See my link posted above.


Per device per day:


Statistics:


Individual device details:


Individual history with time of activity:


Above are taken from my Asus RT-AC3100

No mystery at all where and when my data is being used



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Brian, Champion

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Some people claim Exede is to blame for high data usage or that Exede needs to tell the customer why and where they're using so much data or that they were promised 200 gazillion Mbs but only get 2 or 3 Mbs. And there's a bunch of other things people blame on Exede.

I wonder if these people call the Vroomer Auto Company because they're not getting the 31 MPG they were promised or because they don't look as handsome as the actor in the commercial or the car doesn't attract girls the way it did in the commercial or when I dropped it out of a helicopter it didn't land properly and wouldn't start afterward or the day after they purchased their Vroomer 2017 there was a $200 gazillion cash back offer the following day and why didn't the Vroomer company call and tell me that? and why can't I simply go back and get my $200 gazillion? and yesterday you said I could buy this car for $100 gazillion and today I can't get that same deal?

So, I wonder, why do people not take responsibility for their own data hoggery and then fix their problems themselves?
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Old Labs

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I'm more aggravated by the patently false claim that Toyota makes of up to 120 mph in my Tacoma pickup - I've never been able to achieve that and it's downright slow during rush hour.  
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Brian, Champion

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And I'm not as handsome or get as many girls as I should with my 17 y/o Nissan Sentra.
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gm92066

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I'm more aggravated by the patently false claim that Toyota makes of up to 120 mph in my Tacoma pickup - I've never been able to achieve that and it's downright slow during rush hour.
But if the claim is "up to" then I'm sure you have achieved at least 5 mph and should be happy.
(Edited)
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Old Labs

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I am... even when it hit's 0 mph
(Edited)
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Brian, Champion

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gm92066

Actually, I am. Thank you for asking.
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James

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no matter what plan you are on you will EXEDE your data within the 1st few days after a reset. even with the darn Ethernet cable removed from the back of the modem.
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Bev, Champion

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That is totally untrue James. I have hit my limit on a few occasions, come close every month and, go over now and then. I KNOW where my data goes, what background processes and automatic updates I allow to run on each device. I know who uses my connection, when they use it and, what they use it for.

And you know something, I don't even need Glasswire, though I have it to verify what I already know and, to monitor new programs or apps I install. What I do need is a bit of basic computer know how to bring up the Task Manager on each computer or, the app control screen on each phone or tablet and, see what is using data (or using the network in the case of Windows.) I need to pay attention to version numbers of what I have installed and, look periodically to see if the ones I allow to auto update have, I need to read my anti virius logs to see when it updated definition and, I I need to know how to turn off data usage for things I don't want using my data.

Not once in over 13 years had Viasat ever "stolen" one BIT of my data. Yes at first it seemed that way because, like most, I came form unlimited internet so, I didn't know what used how much data - I had to learn as we all do. I went over, upgraded to a larger plan, went over again, bought more. Kept at it for the first 3 months, called Customer Care a lot but, I learned what used data and, how to control that. I learned what to look for when seeking a data hog, how to make an educated guess as to how much data a new program or app is going to want on an ongoing basis, etc...

Viasat has no interest in getting an extra $10.00 for 1 GB out of anyone - they don't even care about an extra $50.00 per month because they offered a CHEAPER residential plan, so I canceled my business plan and went with Liberty 50 - same amount of data + boost 25 +Liberty Pass + Free Zone for LESS money. And, yes I still had time left on my Business contract but, because Viasat isn't out to get every last dime out of our pockets, they waived my Business cancellation fee too, even though, per the contract, they did not have to do that for me. (that was over $100.00) So, do you really thing all they care about is taking our money?

No, sure they want to make profits. Profits build new and better satellites, ground support and, everything they need to give us better service, they hire better support staff, they pay to launch satellites into orbit, they pay the bright minds that build new and better modems, TRIAs and all of that. They give us a very fair price for what it costs them to even offer internet service to us.
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Steve Frederick, Champion

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James, that is totally untrue. I leave my modem, router powered up through a UPS battery backup system 24/7/365. My computer is in the sleep mode when I am not actually using it. I have never had any data disappearing. My ASUS router reports data usage fairly close to the Exede meter, as Old Labs said, usually the router reports a slightly higher number, but still close.

I have been away from home for a  month now, enjoying my lake place, and the Exede meter has only reported usage of about 10 MB, which is usage that my router takes every now and then.

In the 9 years I have been with Wildblue and then Exede, I have only used my priority data about 5 times, and that was with OS updates and updating the maps in my Garmen.

Normally I use about 60% of my data in any given cycle.
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Brian, Champion

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Steve,

I've done something quite similar and have seen similar results. Except my test was over a seven day period and I disconnected the router from the modem entirely. I monitored my usage while on the road and the measurement didn't change

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