I am getting a lot of spam mail in my inbox. Why is the spam filter not catching it?

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  • Updated 2 years ago
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Martha Barnett

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Posted 3 years ago

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JEP

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Martha - How do you have your SPAM filter set, None, Low, Medium or High?
Go to your email webpage and check or set your SPAM filter.
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Martha Barnett

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My email is wildblue.net, which I guess was the predecessor to exede.net.  When I go to the preferences, there is no setting for the spam filter.  I can only add or remove addresses to block as spam. They all started coming in March 14.  Had no problem before this, now they come in masses every day!
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Old Labs

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Agree with Brad, but advise against unsubscribing from obvious spam (I only unsubscribe from legitimate sources). Not much that can be done about spam other than for those suffering from it to become proactive in reporting it - it takes a village to combat it. Some suggestions for reporting and avoidance can be found at:

http://www.techsupportalert.com/content/how-report-spam.htm

Me personally, I report any to SpamCop - it doesn't take much effort but that's easy for me to say since I rarely get any... 1 or so a month if that even.
(Edited)
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Lee Ann Ferguson

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Ooh how do you do that? I've not heard of it. I'll try anything at this point.
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Lee Ann Ferguson

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Thank you brad. You've given more information than any of tje respondsEs from wb/exede I've submitted.
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Brad, Viasat Employee

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Of course 3rd party spam filtering software may help too. I can't officially recommend, encourage or endorse any but I'm sure some users on here will be more than happy to give suggestions of what helps them
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Ellen Sills Greene

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I got no spam before about 6 weeks ago when a technician came out to my home to check my equipment.  What gives?  Now I gets loads of it.  I was told to individually mark them as spam.  That takes a LOT of time which I didn't have to do before.  What happened????
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DMB

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How do I set my Excede Wildblue email Spam filter using my iPad? My account is being flooded with Spam! I flag them all and then send to Spam folder. Still get tons everyday! Please help!!
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Diana, Viasat Employee

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Hi Debby, I suggest to speak to Apple for instructions but my guess would be in settings. 
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Ranchsj

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I don't think it helps at all. Why can't exede/Wildblue incorporate a better spam filter?! I pay a small fortune every month for this service. If I had another choice believe me I would NOT choose this company.
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Ranchsj

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I don't think it helps at all. Why can't exede/Wildblue incorporate a better spam filter?! I pay a small fortune every month for this service. If I had another choice believe me I would NOT choose this company.
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Brad, Viasat Employee

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Hello Ranchsj,

While the email is 100% a free option we give customers (we have not and will never charge customers to use an Exede email address), we use a company called Zimbra for our email service. We previously used Google and I don't think it's any secret that it did a VERY good job blocking spam. Unfortunately after Google terminated agreements to be an email provider for ISPs (like Exede) we had to use another company. Unfortunately Google was VERY good at what they do with email and other providers aren't quite as refined. To put it somewhat simply Zimbra isn't Google unfortunately. The only way it can improve beyond changing your spam filters is to mark appropriate items as Spam that way it can build its junk mail blocking ability up. Keep in mind if you liked how the email was prior to the change you can get a free gmail email address free at anytime and are not required to change internet providers to do so. 
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Lee Ann Ferguson

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The email is free yes but we pay for a whole package including free email. So that's what we all signed up to use with our internet provider. Which USED to work fine. So u suggest to get another email provider? After years of the same email address? Makes sense?! No. We signed uo with a provider and email and now we don't get the protection we PAY FOR. wildblue/exede needs to fix THEIR PROBLEM, for their customers. It's very sad
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Brad, Viasat Employee

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The reason our email used worked better with spam was because it was Google's email service. They ended that relationship with ISPs like us and the one we have now as a replacement isn't quite as effective against spam, (Google like most of their services are VERY good at what they do and leaves big shoes to fill). I was merely suggesting that if anyone liked the old email service's layout, spam control, features, ect Google offers their email service for free. We offer the email as an optional add-on. Really all it is basically is a email with our service at the end but it's a company called Zimbra that's running and hosting our email service.

Personally I prefer a non-ISP email myself as it's not tied to whomever I'm subscribed to, that way if I were to ever change service down the line should I move or anything, I won't lose that email address. AOL was probably the last time I've done a provider-based address and since then used Gmail or Yahoo. But that's just me. it's 100% an opinion and suggestion and not me telling you what you should or shouldn't do. 

I definitely understand that if your Wildblue or Exede email has been with you for a long time why you would not change it. It's the email everyone knows. That's fine! The spam problem is something that takes some time to get rid of and that has to be done on your end and involves unchecking any automatically enrolled "offers and newsletters" when you do things online (ie sign up for an account, fill out an RSVP for events, order things online....more and more things do this and they can create more spam), reporting everything that shows as spam, and trying to check your email daily and do these things to stay on top of it. 

While I suggested Gmail, even with an effective spam block I get 20 or so emails a day just from things I've done online. For example: I get fast food offers since I ordered online before, Amazon deals "based on what I looked at", comments on other forums I've joined, homebrew shops, Petsmart deals since I bought my dog a jacket once, Kickstarter suggestions on things I'm not even interested in supporting, and routine emails about a service I cancelled in January. And that's all just based on things I've done online or goofed around with. Other spam that's  unsolicited does come in but it's blocked or it gets blocked after reporting it. So Spam sometimes becomes a "whack-a-mole" game depending on what kind of emails you're getting. It's annoying but keep reporting the spam as such and it'll help build the spam filters with Zimbra and slowly but surely the spam will shrink.
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Bev, Champion

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Exede needs to do something. I just had to call in because my email was blocked because I RECIEVED too much SPAM.

I send maybe 10 emails a month, in a busy month. I receive about 50 to 75 I want, the other who knows how many are automatically filtered by my client. I don't see them at all.

If I can set my client to use a spam list and block those emails, why doesn't Exede do the same?