I AM BEYOND FRUSTRATED WITH THE LACK OF ASSISTANCE FROM THE "INTERNET FROM SPACE" PROVIDER.....LOL

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  • Updated 3 months ago
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I am BEYOND FRUSTRATED with the LACK of assistance I have gotten!  I unfortunately have had "Exede" for a couple of years and was told this was "internet from space" LMFAO!!!  I can't stream movies to our TV without constant buffering or just no abaility to connect at all.  I had called previously and was told it was Direct TV'S fault.  I called Direct they say no it's the internet provider's fault.  I called "Viasat" today and was told they have ZERO available dates for a technician to come fix this problem!  WTF???   I am now waiting for the "manager" to call me back in an hour???   I will be looking for a new internet provider.  I am so angry!!!   We have the highest plan as we run our business here and use it primarily for that.  Oh I was also told that the reason we can't stream is because peak hours are from 5pm to 2 am...sorry.  YES, he said he was sorry but thats the way it is.... OMG!!!!!!
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Mindy

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  • FREAKING PISSED

Posted 3 months ago

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ggg rt

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Had that happen to me many times,then they told me to check the contract that I signed. I was reminded that they can reduce my speed to almost nothing whenever the wind blows. Good luck
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Diana, Viasat Employee

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Hi Mindy,  There are many reasons for slower speeds and streaming issues.  Please send an email to viasatlistens@viasat.com. We can review your account.  Include your account and contact information in the email. Thanks, Diana