Data cap is too low

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  • Updated 8 months ago
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I am at a loss for what to do here, I have the lowest plan you offer, because I can't afford any higher. Within 2 days I have reached my peak. For the rest of the month I barely have use of the service. I am not happy and this is not working. I can't see any value in this plan. Between the rain and the cap it's a lost cause.
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r porea

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  • disappointed

Posted 1 year ago

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xode0000, Champion

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I too am simply an Exede customer with a very modest plan and I have made it work for me.  However, I have found that you need to be disciplined in your use of data.  Given that, I would like to explore further what needs to be done to make it work for you.  But, I need more information.  Specifically: what Exede plan do you have and details on what your home network looks like.
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Bev, Champion

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R Porea, Xode000 is right, without the details he asked for we can only give general suggestions and, those can all be found here: http://help.exede.net/articles/en_US/General/Maximize-Your-Data
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Diana, Viasat Employee

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Hello r porea,  We would be glad to review your account to determine how we can assist with your data usage.  We have several articles online with great tips.  Please send your account and contact information to exedelistens@viasat.com.
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r porea

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The thing is I am a senior, (somewhat),  I live alone and work in excess of 40 hrs every week,  I have a super antenna, so I watch a good  amount of local tv.  I don't have dish/directv or cable and I enjoy streaming (I have firetv).  The limited amount of time I am home,  and the minimum amount I want to stream, does not compare to what I am getting here.  It gets so bad that sometimes when I want to watch a particular program (msnbc), or a movie, I have to view it on my phone because it buffers too much.    I am getting almost no good use of the service that I can just barely afford to pay for.   I might as well drop this and just use my phone.
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Deathgod, Champion

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Streaming isn't advised on satellite internet (as one movie in HD can use as much as 4-5 Gigs). But  Look at this post to make sure you set your computer to use as little data as possible (I am on the old 10 Gig/Month plan and do quite well coming in close or barely under Cap each month). Please, check out this post and see if it can help control your data usage.
https://community.exede.com/exede/topics/data-contol-with-windows-10
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Stephen Rice, Champion

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I am on the lowest priced plan that was available when I signed up.  I pay $60.99 a month for Liberty 12 including equipment lease and taxes.  Today is the last day of my billing cycle and I still have over 1 GB of priority data left.

The key to being happy, even with a cheap plan, is to understand the terms of what you signed up for, and to work within those terms.  I've used 120 GB for the month, yet I am only on a 12 GB plan.

Not being able to afford a higher priced plan is not a good enough reason to complain that the cheaper plans do not suit your needs.

Either adjust your habits to make the cheaper plan work, or spend the money on a more expensive plan.

I've made Liberty 12 work for me, and honestly, I'm happier with Liberty 12 than many people seem to be with those expensive unlimited plans.
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VeteranSatUser, Champion

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The free zone is a very good deal if you know how to use it. Fortunately many users have neither the time nor patience to learn that.

I got the Freedom Plan a few months back before it became extinct. Great, great plan.. unfortunately, the marketing allure of "unlimited" which is about misleading as fake news, gets customers to buy one thing at the expense of giving up what can be a better plan.
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Stephen Rice, Champion

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I love the free zone with Liberty 12. Even if I go over my priority data limit, I still have usable speeds during the day and I still have the free zone.

It's a temendous value.
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xode0000, Champion

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I love the free zone with Liberty 12.
I'll second you on that.  Here's something else I noticed.  The data usage as shown by my windows network adapter has lately been substantially higher than the data usage as shown by ViaSat.

I get the impression that ViaSat has set things up such that the data gets compressed and decompressed on the fly by the ViaSat modem and/or their core node as it travels through the satellite link, so that your data goes further.  That means that my 12 GB of priority data could have as much punch as 18 GB or more.  It would also explain the 2.2 to 2.5 Mbytes/sec I have been consistently getting when I have my connection wide open.  I suspect that this also makes the Liberty Pass faster and beefier.
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xode0000, Champion

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I love the free zone with Liberty 12.
I'll second you on that.  Here's something else I noticed.  The data usage as shown by my windows network adapter has lately been substantially higher than the data usage as shown by ViaSat.

I get the impression that ViaSat has set things up such that the data gets compressed and decompressed on the fly by the ViaSat modem and/or their core node as it travels through the satellite link, so that your data goes further.  That means that my 12 GB of priority data could have as much punch as 18 GB or more.  It would also explain the 2.2 to 2.5 Mbytes/sec I have been consistently getting when I have my connection wide open.  I suspect that this also makes the Liberty Pass faster and beefier.
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r porea

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what does champion mean at the end of a post?


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r porea

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Thanks Bev
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Bev, Champion

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Always happy to help. If you have any other questions or, encounter any more issues with your service, don't hesitate to ask.
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James

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Champion = employee's personal account since no one else bothered to answer that ^
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Old Labs (VS1-329-L12FZ)

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Wrong once again, James!
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Diana, Viasat Employee

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That is not what at champion is John.
Definition = Brand advocates, or Champions, are key in ensuring the success of an online community.   Typically, Champions participate in a community and answer the questions of others out of their own interest.

They are appreciated for their support!

THANK YOU CHAMPIONS FOR ALL YOU DO!
(Edited)
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T W

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I have the same problem. I am in the country and only had the choice of exede or hughsnet. Last month my data was over in two weeks. I am very careful, no updates, no videos,. I even disable the Ethernet connection on my desktop before shutting down My kindle and laptop the wireless is disconnected and put on airplane mode before shutting down. Today my month started and 4.6 GB gone. Called and they said I was on line 12am to 2,I was in bed asleep no one else online. He just kept telling me what I used last month. I don't care about last month, Today is what matters. All he could tell me was I used it up today. I got post card from Rise Broadband, they are coming out Sat. 300 GB per month, 39.99 plus tax then after 6 months 49.99 plus tax. Half price on installtion, rev 150 now 74.50. A few months ago when my data was used all up they said in Aug they would put a satellite in the sky and offer unlimited GB. The satellite is up but I'm not holding my breath for unlimited GB.
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Bev, Champion

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TW, The modem does not report usage real time but, please send an email with your account and contact information to exedelistens@viasat.com and, request a usage review. They can give you a better idea of what your data is being used for.

As for what plans will be offered when Viasat 2 comes online early next year (assuming all goes well between now and then) No one knows the exact details but,  you might want to keep holding your breath, at least half of it. Viasat wants to make streaming and, cutting the cord possible for us - maybe they will do that with the new bird once it comes online.
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James

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seems a lot of people had the same problem the beginning of this month, check your esvt charts and useage starting on 3/4 on up. IF they are not deleted as mine were and the reps could not see any useage information starting on that day.
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justalittlebit

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When I ordered this on 8/10/17 - I was told it would be liberty 12 at a bill of less than $70.00 a month 65.00 + taxes.. when I get the plan it says liberty 10 for 64.99 + 9.99 lease + taxes.. when I called where I ordered it, no one in the office could help.. they don't carry liberty 12 anymore.. but they did when I ordered.. was told to call the salesman that told me that.. I have tried to call him twice to only get voicemail and no return call when I leave a message.. this was just installed yesterday.. not happy to start off on a bad feel the first second it is turned on..  Then it has not even been 24 hours, we weren't even home last night.. and we disconnect our data when we get off the computers.. and we had used 8G already in just a few hours??  I didn't get any paperwork, no customer service phone numbers?? 

PS.. should we unplug the modem or router when we don't want to use our data?
(Edited)
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Bev, Champion

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Hi Justalittlebit, I'm sorry this happened to you. You can find the information the installer failed to give you, and should have at least provided the links to at the following links.
http://help.exede.net/articles/General/Data-allowance-101
http://help.exede.net/articles/General/4274
https://www.exede.com/contact-us-exede/
http://help.exede.net/articles/General/Get-to-know-the-MyExede-customer-portal

If you were sold a plan which is not available in your area for a price you did not expect, please contact Exede ASAP using the link above.


Common causes of high usage are updates, perhaps your computers updated when you connected them. If you would like a usage review to see where your data went, send your request and your account and contact information to exedelistens@viasat.com and, they can provide that information for you.
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xode0000, Champion

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Just a wild guess on my part: the local installer who did your install misled you.  My recommendation is that you document in detail what happened from start to finish and send that to exedelistens@viasat.com.  They should be better able to assist you from there.
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justalittlebit

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Thank You everyone, I guess I have exhausted my reach for what I was quoted vs. what I received.. So I am going to enjoy what I do have and beings I do get to use the internet after my 10G is up only slower.. I guess I have nothing to complain about, unless I want to move back to the city.. and that is a Big NO.. =) Thank You again for all your help.. still trying to read and do what I need to fix things to not use much data.. but at least I am getting a start on it.
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xode0000, Champion

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I have set up the ability to keep my internet connection speed limited on my end with a speed limit of my choice that I can change or lift at any time.  I have found that it works wonders as far as preventing websites from burning up your data.  The speed limit that I use is 0.15 Mbps (about 3X dial up).  That prevents a lot of data burning by websites yet is not so slow that those websites will decide to time out on you.

The way I speed limit my internet connection is by running windows in a virtual machine under VMWare Workstation.  I then set the maximum speed of the virtual network adapter in VMWare Workstation.  With VMWare Workstation 10 or later, you can change the speed of that virtual network adapter at any time, and even while the virtual machine is running.  My understanding is that VMWare Workstation Player 12.5.2 is free for home use.
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Bev, Champion

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Justalittlebit, we were all there once. We all had to learn this stuff. You have the advantage of the experience of long time customers to give you tips and suggestions. Some of us had to learn about this "Bird" brained internet thing with little guidance and no experience. (FYI Bird is what we affectionately call a satellite.)

Please email your account and contact information as well as the name of the dealer and, what you were quoted to exedelistens@viasat.com. I can assure you that they do not appreciate dealers misleading customers and, do try to make it as right as possible for the customers when that happens.
(Edited)
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Randy Hitchcock

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All you need to do I leave exede and find a new company there complete rip offs there’s other companies out there that are more reliable then exede/wild blue I personally use Centerylink with a plan set at $55 includes tax’s and fees for life and I get 100mb with no data caps what exede needs to do is shit down there company and refund everybody’s money they stole from us p.s I was a service user till I learned better
(Edited)