Unhappy with reduced speeds

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  • Problem
  • Updated 3 years ago
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  • (Edited)
My first month with exede. Twelve days are left in this billing cycle and my data is done for the month. I was told once the data limit was reached I would have reduced speed. I wasn't told that reduced speed really means non usable speed . I can't get a single page to load. Now I'm on a contract with 23 months to go. Huge mistake. Huge disappointment.
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Mitch Hopper

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Posted 3 years ago

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Diana, Viasat Employee

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Mitch, Data can be used quickly for many reasons. Let us take a look at your account and see if we can figure out what is causing your data to be used so quickly.  Please send your account and contact information to exedelistens@viasat.com.  Thanks!