How Is Viasat Going to Find New Residential Customers?

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I googled "Viasat Reviews" out of curiosity. I was blown away by the almost unanimous negativity on the internet.  Almost 100% one star out of five star reviews.
Viasat, you have defecated in your own nest. I do not know how you will recover from your treatment of residential customers. If Viasat's business plan is to phase out residential customers, then you are achieving your goal.

By the way, I am happy with the service that I get from Viasat, but I do not even try to stream. Satellite internet never was meant for streaming.
This may actually be good news for people like me. It appears beam congestion is destined to go down as residential customers shed Viasat. Unless Viasat's long term plan is to pull the plug on all residential customers. Then what? Most of us have no alternative.
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John Postizzi

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Posted 7 months ago

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Al Santayos

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There is always Hughes Net I suppose, also wireless technology and networks are expending with cell phone companies. After 7 years of suffering with VIASAT luckily Verizon improved service in my area for wireless enough for to use them. Even though cell service isn't the greatest the wireless internet is usable.
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SonyaA

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I am on this true unlimited plan and it is truely unlimited. I am racking up all kinds of streaming and downloading Xbox One X games most are around 11 gb and bigger. Only thing I am using on Viasat is my security cameras since I got the jetpack the low latency makes a LOAD of difference in speed 
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VeteranSatUser, Champion

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11GB? That is small! 50GB+ for most PC games.

Surprised you still have Viasat. I have had mine turned off since early March. I do not anticipate turning it on again and plan on cancelling it.

And you are correct about the latency. Noticable difference indeed.
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Michael McDowell

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My biggest concern is whether the JetPack will continue to be a viable solution over the long term.  I have most of my home systems switched over to it and it is working great, so far.  I think I will keep Viasat as a backup for a while.  But will probably drop back to the lowest plan available , the Liberty 12 Mbps 12 GB, with the 3-6 am Free zone.
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VeteranSatUser, Champion

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I agree with those concerns. But I don't have the luxury of buying a $50 Liberty plan because it is not offered in my area. So I am dropping Viasat. If I need a backup, I can get a $50 Hughesnet plan that gives me 10GB plus 50GB of data overnight.

It didn't have to be this way, but Viasat is the one who changed how my plan works, so I will execute my right to take my business elsewhere.
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Al Santayos

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Some people had said the Verizon service could decline when the trees leaf out, since I have only had it 5 months I have no idea if that is a threat or not. Most my speeds run in the same 8-12 Mbs window regardless of time of day or day of week.
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VeteranSatUser, Champion

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I do agree that residential satellite internet is a mature market. Take a look at the reviews and it is very sobering.
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Ben Jumper

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Hughes Net probably has MORE bad reviews because they filled up both satellites YEARS ago but still advertise A LOT on TV! Now can THEY do that in goo conscious?
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VeteranSatUser, Champion

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I can get the weird "unlimited" Gold 30Mbps with 100GB of priority. Not bad. But they want to charge me north of $150 for it and I refuse to pay the same amount of money others pay for 50Mbps.

Of the many things that irritate me about Viasat, the variable pricing structure is right up there. Pay the same or more, get less!
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GabeU, Champion

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That's the same plan I can get.  $100 for the first three months, then $150 after that.  No thanks.  
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VeteranSatUser, Champion

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Nationwide set pricing for plans would be a good start. And don't give that stupid argument about gas costing different across the country. We are talking about a service here that cost the same to deliver whether I am in Texas or Indiana or New York. When I would have to pay $150+ for this Gold plan and my neighbor ONE MILE to my east has to pay the same amount of money for even less features, try explaining that one.
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Al Santayos

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Quite a few companies in this day and age seem to go overboard trying to slowly squeeze every last dime out of a customer, seemingly unconcerned with the risk of how many they may alienate. There are probably Viasat executives in their situation room discussing strategy 24-7. They are basing what they charge and quality of service on what other options customers have in an area.
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SonyaA

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yea that $150 is before the equipment rental why would I want to switch to only getting 100gb for $30 MORE then what I am getting 150GB for??? That would be stupid on my part the speed means NOTHING cause we know that is just all a scam now.
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Al Santayos

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VIASAT does the same thing here, my area is way over sold and congested yet their fraudulent ads are all over TV and their signs all over the roadside. Very aggressive advertising here.
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SonyaA

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yeah signs along the road here says 100mbps internet the up too part you would have to get out and be a foot from the sign to see that part LOL 
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LorrieL, Champion

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It really only makes sense to me to compare like technologies to each other. Meaning I can only get satellite internet where I live, so I compare what I actually can get, namely viasat vs. hughes net.  At least viasat uses the precise words "up to" when claiming max speeds up and down, whereas hughes claims they provide 25 mps download without the words "up to", so that is a lie.  Satellite internet is inferior to other types, but other types I can't get, so what would be the point in comparing to those?  

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GabeU, Champion

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Great.  It's double post day!  
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Jab

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@Vet...."And of course unlimited isn't really unlimited."

"WorldNet popularized all-you-can-eat flatrate monthly pricing for Internet access..."

Hence, "unlimited" is a relative concept, and has been stated as "all-you-can-eat."  It's a connotation in context, not a denotation since they further state "speeds upto," which defines the boundaries of this specious concept.

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VeteranSatUser, Champion

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Huh?
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Brad, Viasat Employee

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I think Gabe is saying it's double post day ;) 
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Casual Observer

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I think VeteranSatUser is saying he misses the old forum.
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VeteranSatUser, Champion

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Most ISP's have bad reviews. Spectrum, Verizon, etc. you name it. Now if you look at Hughesnet and Viasat, they are even worse.
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LorrieL, Champion

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they are worse because satellite internet technology is worse.  People tend to only choose satellite if they have no other options.  Like me.  So, I don't compare satellite to verizon, because I can't have  verizon.  I judge satellite by what it is capable of and what the norms are.  Sure would like something better, but like where I live and not going to move.
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Al Santayos

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I guess you are fine with the fact that VIASAT claims on TV to be 3x faster than slow DSL? That is right out of the audible part in the TV ad, even though "up to flashes in print". I guess you are ok with VIASAT lying, but Hughes Net lies bother you?

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