How do I contact Exede Corporate headquarters?

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  • Updated 2 years ago
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I upgraded my service on Jan.13th. Received new modem on Jan.19th. Service wasn't receiving software update. After 2 days and 5 hours on the phone, Tech II said the modem was bad and would have to send a new modem but that they would send a tech also as that is policy. Exede is to credit my account for service call. Service was set for Wed.Jan.25th 8am-11am. I left at 11:22am. My home security video shows the service tech arrived at 11:57am. 57 minutes late and no call even. I want to pass this to cororate , cancel my service and receive refund for Jan 19th through end of month of jan.
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Michael Thuesen

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Posted 3 years ago

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Exede Lindsey

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Hello Michael, I’m certainly sorry your tech showed up later thanscheduled. I can understand how frustrating this can be. We would sure hate tolose your business over this. Please send us an email at exedelistens@viasat.com so we can seewhat we can do. Thank you 
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Lane Flowers Smith

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Lol what a joke this company is. You are going to ask a disabled person to climb on a roof to disconnect your equipment or send a tech if I can't and charge me 95.00!!!!!
 
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Diana, Viasat Employee

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Hi Lane,  Thank you for posting on the forum.  We have received your email and you will see a reply soon.  
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connie

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I would also like to contact corporate headquarters. My tech made an appointment for Monday, June 19, and never showed. He didn't call or anything until I contacted exede and they sent him another message and he called and said he drove around for 2 1/2 hours and could not find my house and didn't have cell service and rescheduled for yesterday, June 20 around 4:30, and wouldn't you know never showed again, didn't call and is not answering my calls, I would like to cancel service and be credited also if this is the type of people I will have to deal with.
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Brad, Viasat Employee

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If you email us at exedelistens@viasat.com we can talk to you. We're part of the corporate team
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Matt B, Viasat Employee

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Hi Connie, 
Please send us an email to ExedeListens@viasat.com with your account info, we'll take a look and see what's going on with your tech!

Exede Matt B
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Bev, Champion

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Connie, I'm sorry the technician is not being good about communicating with you. Please send an email to exedelistens@viasat.com with your account information and, the information you have about this technician so that they can investigate it and, get the problem sorted out.
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Mike AndKaty Cutburth

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I am VERY unhappy with Excede. I paid my bill on July 16th then a few days later called to have service moved to a new address. Was supposed to receive a pro-rated refund due to not being transferring to my new address.
Now I'm being told that no refunds are given for partial months of service . I would like to contact corporate and file a formal complaint. That is MY money..it's not like I just cancelled- broke contract or anything. This is VERY unprofessional
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Steve Frederick-VS1/Beam314, Champion

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You need to read the contract you agreed to when you signed up for Exede. I plainly says that there will be no refund for partial months of service when you terminate your contract.
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Matt B, Viasat Employee

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Mike,

Send us your account info to ExedeListens@viasat.com.  We'll take a look and see what can be done for you.

-- Exede Matt B
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Kaleb O'neal

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I just swapped over to exede today and within 4 hours from simply streaming 4 shows and simple surfing social media on 1 cell phone apparently I reached the limit on my data package. I tried to call and speak with a supervisor about the issue and was immediately cut off mid sentence more that 15 or 20 times by her and talked above. I could possibly understand if I was rude to her but never once until the very end did I get rude with her. She offered to have the data usage reviewed or bump me up to a higher package or give me 5 complimentary gigs, with in there rates apparently would last 30 min of surfing social media so that would help me non. I repeatedly asked to speak to another supervisor or someone above her and was never given anyone else. And was repeatedly told I would not be given a call back tomorrow by one. My point is I can watch movies, stream music, social media, and many other things using the data on my phone and never reach no where near 12gigs of data on my phones data plan which is the limit I have for them. And more especially was told over the phone before I signed up that th 12 gig plan would last about 40 hours of Netflix video streaming before being slowed down.what I was not told was I would also receive the worst customer service I have ever recieved in my life by one of their so called supervisors. Or be lied to about how long my data would last each month. I am beyond dissatisfied with this company and would never in my life recommend them to anyone. I would sooner go without internet than do business with them and I will make sure everyone knows my experience with this awful company
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Bev, Champion

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Different topic than where originally posted.

Please reference the new conversation here: Data Usage Problem
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Antonio Morales

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I experience this every month. Within 4 days iv gone over my data limit. Yet I work 7 days a week and I'm only home between midnight and 6 am. So explain to me how I reach my limit. With one phone.( that I don't connect to this BS internet) and me only being active. During the free hours. I pay 80 dollars a month for this crab and I end up watching Netflix on my phone because evidently i can watch Netflix from 12 to 3am . Listen to pandora for two hours a day at the gym. Download music and all my app updates every month without Wi-Fi connection and never go over my 22 gigs. Yet I'm done with the 150g I buy here in less than a week. Everyone I talk to with this company tells me its my streaming quality. Soo I down graded to 720. Didn't help. Then again . didn't help. I detatched all devices And disabled updates on my console. Didnt help. They adjusted my satellite.didn't help. The only thing that changed is now I can't even play my offline games because they can't update. I can't buy o line games because the data goes to fast. Fix it. Or I'll pay an extra 40 a month and move to AT&T hot
Spot. Because guess what.. My phone is work Is great
(Edited)
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Belinda Dudziak

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I also need to be able to contact corporate headquarters. I signed up for service and got the installation. The tech people were here for five hours trying to get it to work but we're not able to so they made a service call from my house. A service call to try to get brand new service to work. The same two people were sent back out to my home and we're here another four hours and still could not get it to work. Next service call excede gas then replace the new equipment with more new equipment and it still wouldn't work. During this whole ordeal enough time had passed that the second payment came out of my account so now I had paid for two months of service that they could not get to work. They called service tech and he tried to locate service and could not even get it. Now u an being charged a early termination fee for service that never worked not for even one minute. Is that not fraud?
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Matt B, Viasat Employee

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Belinda, 
That sounds like a mess for sure!  Send an email to ExedeListens@viasat.com, and we'll take a look and see what can be done for you!
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Alex, Viasat Corporate Communications

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Official Response
This forum is monitored by a group based at our Exede HQ in Denver. If you're looking to contact corporate headquarter, this is the place to be.

This conversation is no longer open for comments or replies.