how can you sell voip that is broken and has been for a month

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  • Updated 2 years ago
loss of dial tone after an hour and have to reboot modem, tech support informs me that this issue has been known for a month with no known solution. sales and tech support do not talk. selling a broken product that you know is broken. bbb issue?
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jeff sievers

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Posted 2 years ago

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Brad, Viasat Employee

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Hi Jeff

I'm not currently aware of this issue with the phone. With that said we wouldn't want you to be stuck and unhappy with a phone service that does not work. Could you email us at exedelistens@viasat.com with your account information as well as a description of this issue (ie what's happening, what you were told, ect) and from there we can review this for you.
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jeff sievers

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First, I am no longer stuck with a broken system since I talked with tech support, after three hours on the phone, and was issued a credit for the first month and a cancellation of voice with the waiving of the early termination fee (ordered the voip on last week with the porting to happen as per sales on the 25th). I could and will list the events and what I was told but it may be easier if you contact voice tech support and ask them about the issue of the loss of the dial tone and how long they have known about the issue and what is the current fix. Then I would suggest talking to sales and ask them if they know about this issue. Then on to someone that is way up there on the high paid bosses list and ask if it is okay to have one department not talk to another and to sell a broken product.