How can I get you to bill my credit card?

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  • Question
  • Updated 3 years ago
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How can I get you to bill my credit card? I have given you my credit card information many times and yet you can't seem to use it more than once each time.
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Glenn

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Posted 3 years ago

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Steve Frederick-VS1/Beam314, Champion

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Glenn, have you gone to my.exede.net and gone to Manage Account, and checked your payment method to ensure your credit card of choice is properly shown there? It is the best way to make sure Exede has the right billing information.
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Exede Lindsey

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Hello Glen, our forum champion Steve, is correct. You definitely have the option to update and check your payment method on file through myexede.net. You also have the option to send us your account and contact info to exedelistens@viasat.com. We can check to verify if there may be any problems causing the payment method not to remain on file. 
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Glenn

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I have gone to Manage Account and entered my credit card information many times.  Is there a glitch in your system? or can you tell whether I have been doing something wrong?