Glenn, have you gone to my.exede.net and gone to Manage Account, and checked your payment method to ensure your credit card of choice is properly shown there? It is the best way to make sure Exede has the right billing information.
Hello Glen, our forum champion Steve, is correct. You definitely have the option to update and check your payment method on file through myexede.net. You also have the option to send us your account and contact info to email@example.com. We can check to verify if there may be any problems causing the payment method not to remain on file.