How can I find out what is using my data when everything I have is turned off.

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  • Updated 12 months ago
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I used up all 10 GB of my data in one day, ya'll said it was a Samsung that used it up even though I had not used the phone that day but did have it turned on. I have since made sure the wi-fi app is disabled on the phone. you gave me a once in a life time 5 Gbs and it too was used up in one day. How do I find out what is doing this. If you look at our past record we have only once or twice before used up our data and that in over 3 weeks of usage.
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Robert Applegate

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Posted 1 year ago

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James

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imagine that 3 days ago and no response, do this. after a fresh data reset and in free zone if you have it, unplug the Ethernet cable from the back of the modem, this will make your network light go completely off the 4th light on the modem, log into the myesvt and myexede dashboard https://myesvt.exede.net/  and https://my.exede.net/dashboard  check the data by refreshing both of them. leave that cable off as long as possible ,longer the better. then log into those 2 links with public wifi or a cellphone from a different connection and check the data difference, if you are missing alot of data (more than 0.01) call in, but do not plug the cable back in until you call and ask where the data went. this eliminates useage on your end and the excuse of your router was hacked or windows update stole it. document and test every so often. I can gaurentee you, your data will slow down (at least for a few days) after you speak to them.
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Bev, Champion

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This is a duplicate post of https://community.exede.com/exede/topics/data-usage-problems-p3bpp24jxk7g5

Which did get replies the day it was posted.
(Edited)
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Diana, Viasat Employee

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Hi Robert,  Please send your account and contact information to exedelistens@viasat.com and will look into it for you. Thanks
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Brad, Viasat Employee

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Hi Robert please send us an email to exedelistens@viasat.com and we'll be able to review this for you. A lot of things like updates can sneak up on  you and use data. I'll be more than happy to review it for you.