Hope you upgrade your satalites soon... I'm thinking people will be changing to another provider

  • 1
  • Problem
  • Updated 3 years ago
  • In Progress
About 3 weeks ago we noticed this pattern.  Before I have never complained before about the speed of exede I have always been happy  I ran out of DATA about a week ago so decided to check out the new plans went with the Liberty 12 plan over my classic 10 ...  When they changed our plan we immediately had better service, for about 2 hours ... then right back to  cannot even  load pictures in facebook all night long.. So when you work all day come home and cannot use your internet.... Why are we paying you ... I'm thinking I will have to find someone else that cares that we cannot use the service we are paying for.   Also Bryan was supposed to call me back so we could get our password changed on our modem .... NO CALL waited 4 days .. he was going to call me next day.  
Photo of Terry Crank

Terry Crank

  • 6 Posts
  • 0 Reply Likes

Posted 3 years ago

  • 1
Photo of Starring Matter

Starring Matter

  • 290 Posts
  • 221 Reply Likes
Alternately, you can stay within your data limit, then you won't have to worry about not being able to use the internet when you get home.  If you can find another ISP "who cares" then you shouldn't be with satellite in the first place, it's the option for people who don't have other options.  And, modem's don't have passwords.
Photo of Nicholas Wilson

Nicholas Wilson

  • 81 Posts
  • 45 Reply Likes
This is a user forum. When  you post here you are not posting a message to Exede.

By the way, the problem with Facebook photos and videos not showing is NOT a data restriction problem.  I've been having that same problem and I'm nowhere close to being over my data cap. There's something else going on that causes that.
Photo of Judge and Jury

Judge and Jury

  • 1541 Posts
  • 880 Reply Likes
@ Terry Crank

Hope you upgrade your satalites soon... I'm thinking people will be changing to another provider
658,000 subscribers aren't going to ditch exede because YOU'RE not happy with the service.
This is satellite Internet, learn  to live with it.

I'm past my limit for the month (DAP'd) and I have only myself to blame for it.  I'm still learning.
Photo of Diana

Diana, Viasat Employee

  • 2154 Posts
  • 384 Reply Likes
Hi Terry, We value all our customers; they are the reason for our existence. I can understand your frustration but give us a chance to get this right. Send your account and contact information to exedelistens@viasat.com. I can assist you with resetting your password too.