Unhappy with installation charge

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  • Problem
  • Updated 3 months ago
  • In Progress
  • (Edited)
Tried resetting my system when it went down.  Thought it was my fault but 3 days later it is suddenly working again but slower than slow internet, constant buffering on tv.  Had already ordered an upgrade to unlimited and new updated modem to try and improve the quality of service but now they won't come install it.  I pay for the "easy care" plus now $150 per month for service that is supposed to better and faster! But they are going to charge me $95 to get the help I need with getting it up and running.  What a rip off.  
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Sharon Vest

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Posted 3 months ago

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Diana, Viasat Employee

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Hello Sharon,  I apologize if you are having issues installing the new modem.  Below are the self-installing instructions that should help.
Our Viasat Customer Care agents are here to assist and will be happy to walk you through it. They can be reached at 855.463.9333. I'm sure they can get the modem working for you!

If you need additional assistance, please send an email to viasatlistens@viasat.com with your account and contact information.