Help setting up Email

  • 1
  • Problem
  • Updated 2 years ago
  • Acknowledged
I go to to try to set up our email, I put in the temporary User ID and Password, and it tells me I need to Click to finish Activation. When I go to click to activate my account, I get a 404 page error. Any help would be greatly appreciated.
Photo of Austin Durand

Austin Durand

  • 2 Posts
  • 1 Reply Like

Posted 3 years ago

  • 1
Photo of Steve Frederick

Steve Frederick, Champion

  • 2466 Posts
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Austin, have you tried going to and then clicking on How to Set up your Email?
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Austin Durand

  • 2 Posts
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When I put in the info the guy who set up our service gave us, It says username or password is invalid.
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  • 384 Posts
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I will be more than happy to help you gain access to your email account.  Please send me an email to with your account and contact information and the best time to reach you.  
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Exede Kimberly

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Hello Austin, thank you for sharing about the issues you ran into using the portal. If you could send me an email to with your information, I'd be most appreciative. We are trying to gather information about the site from our customers. Thanks so much.
Photo of Pamela Jo Taylor

Pamela Jo Taylor

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My mom setup my account while I was at work and deleted my welcome email so I dont have the info needed to set it up
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Diana, Viasat Employee

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Hi Pamela,  We are here to help. Please send your account and contact information to or call Exede Customer service for immediate help at 855-463-9333.