HELP Identify data hog.

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Hello, Ron Rhodes here. I need to know what exact devise is using my data. In the past two months (with no change in my use pattern) something is eating data at unacceptable rate). I did call last month and their should be a record of those calls. My account number is; I haven't watched any movies or used any high demand services. No games, no work usage just a few hours of browsing over the past 3 days as has been the case for several years. I've generally always made it through the month with no problem. Now THREE days into the billing cycle it shows I've used 15 gig.PLEASE HELP. I'm not consciously using this much data.
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K&R

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Posted 2 weeks ago

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Brad, Viasat Employee

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Hi Ron

This is a public and very open forum. I removed your account information so you don't risk having your personal account information compromised. If you email us at viasatlistens@viasat.com I'll do a review of your data
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Andy Schack, Champion

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Ron. We have a lot of customers call with your type of situation. In order to help I need more information on your devices. What operating system does your computer use? Do you have ANY devices connected via wifi......doesn't matter if you use them on a regular basis or not, I need to know what devices are connected.....tablets, phones, streaming devices, etc. 

Andy
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K&R

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Andy, current devices; Dell laptop running Windows 10 that my software engineer son tweeked so it wouldn’t constantly check for and update. An iPhone 6 Plus, Galaxy 5, 8 year old Kindle Fire and a Samsung smart TV.

We haven’t made any changes in our use patterns so any help is appreciated. I have requested help on the Viasat site with a promised 24 hour reply, 3 days ago. No reply beyond “Thanks and we’ll respond within 24 hours”.
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Andy Schack, Champion

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First I would make sure that your laptop is set to a Metered Connection. I realize this is most likely done already by your son but I would check anyway, especially since you are having this issue. Click on START, SETTINGS, and in the search bar up top type "wifi" and it will autofill "wifi settings" click on this. Click on your wireless connection (whatever the ssid of your router is) and scroll down to where you see METERED CONNECTION, turn it on. 

For everything else, I've got a PDF that we email and print out for new customers. I don't see a method for attaching pdfs on this forum so I'm going to follow this post with a copy/paste and we'll see how it turns out. 

Andy
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Andy Schack, Champion

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ADJUSTING NETFLIX STREAM SETTINGS TO SAVE ON DATA
LOGIN TO YOUR NETFLIX ACCOUNT
CLICK ON YOUR ACCOUNT (TOP RIGHT USUALLY) >
MY PROFILE>
PLAYBACK SETTINGS>
SELECT “LOW’ THEN “SAVE”
ADUSTING ROKU STREAM SETTINGS TO SAVE ON DATA
WITH THE ROKU REMOTE GO THE HOME SCREEN
THEN PRESS THE HOME BUTTON 5 TIMES
REWIND BUTTON 3 TIMES
FAST FORWARD 2 TIMES
A SCREEN WILL APPEAR WHERE YOU CAN SET THE SPEED SETTINGS. SET TO .6 MBPS
SECOND FROM THE BOTTOM OPTION
HOW TO TURN OFF AUTOMATIC UPDATES ON IPHONES
GO TO SETTINGS >
> ITUNES AND APP STORE
>AUTOMATIC UPDATES
ON “UPDATES” TURN TOGGLE SWITCH FROM GREEN TO GRAY (OFF)
HOW TO TURN OFF AUTOMATIC UPDATES ON ANDROIDS
OPEN GOOGLE PLAY>
TAP THE HAMBURGER ICON (THREE HORIZONTAL LINES) ON THE TOP LEFT>
SETTINGS>
AUTO-UPDATE APPS>
SELECT DO NOT AUTO UPDATE APPS
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K&R

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Thanks Brad, I didn't realize until after I'd posted I'd gone public and just spent the last several minutes trying to learn/determine how to edit or delete the post.  Thanks!!  If you could please remove my name as well.  If I can edit I'd appreciate a bit of help.  I'm 67 (almost) and internet isn't my first language.  Actually can you delete all of this and I'll contact you as suggested.
(Edited)
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M.E.M.

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My advisers suggested that in this day and age of wackos, I should delete my account. I expect that a lot of people will be doing that now that the compromises in personal information have been revealed. And yet it should have been obvious. Tunnel vision is a terrible thing. 
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GabeU, Champion

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Wow.  I didn't realize that.  I changed mine, too.   It's interesting that you can only change the GetSat name (URL) once and the change is permanent.  

Goof info.  
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GabeU, Champion

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Wow.  I didn't realize that.  I changed mine, too.   It's interesting that you can only change the GetSat name (URL) once and the change is permanent.  

Goof info.  
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Old Labs

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I know who you are and what you did last summer ;)
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Jim16, Champion

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MEM,  That was one heck of a post.  You sound like an extremely interesting person.
We obviously have gotten off to a somewhat bad start.  There are several of us who can't let someone say that Viasat is stealing our money ( data ) without responding to it in the same ugly way that statement implies. A legitimate conversation about data loss is always welcome, and if indeed there is an issue with the calculations then it is to everyone's benefit, even Viasat's, to bring that out.  I know when people get frustrated they say things and accuse things without having the proper proof.  Your other posts have shown that you are trying to determine the procedures that Viasat uses to collect data.  That is good.  And that is the way to go about it.  Again, we have gotten off on the wrong foot and I look forward to learning more about the interesting people who have "partaken of your alcohol".
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GabeU, Champion

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Ron, 

What devices do you have connected to, and use with, ViaSat?  Windows PCs (which OS?)?  Apple devices?  Smart phones?  Tablets?  Satellite TV receiver, and if so, which service (it makes a difference)?  
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K&R

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GabeU, from my reply to Andy a moment ago, current devices; Dell laptop running Windows 10 that my software engineer son tweeked so it wouldn’t constantly check for and update. An iPhone 6 Plus, Galaxy 5, 8 year old Kindle Fire and a Sansung smart TV.

We haven’t made any changes in our use patterns so any help is appreciated. I have requested help on the Viasat site with a promised 24 hour reply, 3 days ago. No reply beyond “Thanks and we’ll respond within 24 hours”.
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Old Labs

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Being one of the Windows 10 holdouts (that remains on Windows 7 & 8) and not really paying attention to its evolution, has anyone evaluated the current status of the built-in Data Usage settings as of the April 2018 Update (version 1803)? It appears they continue to tweak those features and am just wondering whether the usage details now cover all applications/processes? In the past it hasn't been accurate from some reports. The following article has re-peaked my curiosity on those Windows 10 features (usage, setting limits, notifications, etc.) since I may be in the market for a new laptop that will undoubtedly come with Windows 10:

https://www.windowscentral.com/how-monitor-and-control-data-usage-windows-10-april-2018-update  
(Edited)
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Russtytrucker

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On my Windows 10 PC the data usage meter reads much lower than actual.  I turned it off after about a week.
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Old Labs

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Is that with the April 2018 1803 release (I'm interested in the current state of affairs) - in the past it appeared that Windows update activity wasn't included. I thought I also read where that info was available but you had to dig for it elsewhere. The presence of System in the Usage details screenshot suggest it may now be there. It also appeared not to tabulate legacy applications at one point. On the bright side it appears Microsoft now recognizes the fact the even wired Ethernet connections can be metered ;)

But yeah, the past inaccuracy of the Windows 10 usage counts on the low side has triggered a lot of Viasat is ripping me off claims.     
(Edited)
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Russtytrucker

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It is the 1803 release, I noticed the new data usage settings and thought I would try it but it's way low. I'm not sure what's not counted, only used it for a week. Networx works fine for me anyway.
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GabeU, Champion

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Old Labs,

To be honest, I stopped paying attention to Windows 10's built in data usage section.  It does look like it's getting better.  Unfortunately, with Glasswire's custom setting not allowing me to go back 30 days, I'll have to reset Windows' "meter" now and compare it with Glasswire going forward.  It'll be interesting to see how close it is.    
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Rique

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Hi Ron,

I had the same thing happen to me. I unplugged multiple devices and finally narrowed it down to a Chromecast and my iPhone. I have no idea why the Chromecast was being greedy with our data, but taking it off the network helped to resolve the issue (it was not the only thing I needed to do).

As for the phone, I deleted several apps I had recently added, but never added them back, so I couldn't say which was the culprit with certainty.

To resolve things permanently, we switched from the Apple Airport Extreme to Google WiFi, which provides us with terrific usage reporting, along with per-device control of access. It's not a cheap investment, Google WiFi is ~ $250, if I recall correctly. From our perspective, it was well worth it.

One other point: We have had issues with remotely accessing our network since switching to GWiFi, so if that is something you'd like to (or need to) do, then you might have misgivings about GWiFi. For ourselves, we put up with those issues, but we really would like to solve it.

I wish you well in trouble-shooting this... I've been there, done that, got the t-shirt.

-- Rique
(Edited)
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Old Labs

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I'm not sure Viasat has the ability just yet to provide an accurate breakdown of usage on a per device basis. Depending on which modem you have they may be able to provide you with the devices that are connecting to your network; however with the old standalone modem it's just a guess; it is only with the newer modem/router combo devices that they would be able to accurately see which devices are on using your network.

Andy is in a better position now to tell you what the current capabilities of the SVT tool (service visibility tool) are - not even sure it's called that anymore but last documentation I saw was that it only provided a general categorized breakdown of usage that might provide some clues and then it's still guesswork but you might stumble upon the cause.

Many of us have simply gone to tracking data usage independently using either are own routers or traffic analysis applications that install on each of our devices. These allow us to either verify or disprove the accuracy of the Viasat usage counts

Both of those routes will give you a better idea of exactly where data is going. With those devices listed, I'd suggest the router option is your best choice. The typical recommendations are Asus routers having the built-in traffic analysis feature (or having the ability to run the ASUSWRT-Merlin firmware or Netgear routers - there are others and you'll surely receive other recommendations.

Here's an example of what my router (Asus RT-AC3200) provides:



This represent my usage for the past 24 hours and it's very interactive allowing various drill downs/filters. It also shows one of the past weaknesses of the Viasat SVT tool.

One of the past categories was a general breakdown of "social media data usage". Many people would complain "well I don't use social media so how can that possibly be correct?".

I typically don't use social media either, but as you can see I've got some 86+ MB of usage for it with Twitter and Facebook - I wasn't on either one of them but I did visit a number of sites that have embedded Facebook and Twitter feeds in them that are pulling data off of those services. I get all the benefits and disadvantages of Facebook use without even visiting ;)

This generally gives me enough info to track down where excess usage is occurring pointing me to the right device. In some case more digging on the device is required to determining which process/application is actually using the data.

P.S. Just like that as Rique and I passed like ships in the night, there's another option
(Edited)
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K&R

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To say I’m pleased and impressed with the support and high level of expertise would be an understatement! In the process of elimination, the Dell laptop hasn’t been powered up in 4 days. Data usage has dropped drastically. Using the IPhone instead is arkward at best but it’s helped in narrowing down who’s the data hog.

As time allowes over the next very few days I’ll be acting on the suggestions above and will report back.

Best, Ron
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Old Labs

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Glasswire or digging into the Windows 10 Data Usage settings would be your best bet on that Windows 10 Dell laptop. The data usage settings may give you an idea right now what was using it depending on what version you're currently up to on Windows 10 - see the link in my other post above:

https://www.windowscentral.com/how-monitor-and-control-data-usage-windows-10-april-2018-update

Installing Glasswire wouldn't provide past statistics but would help in future sleuthing. 
(Edited)
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K&R

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To close the thread; "Thank You" to all that contributed and helped identify my data drain.  It was Microsoft OneDrive to the tune of approximately 5 GB per day.  GlassWire is the tool that made it easy to see what was eating data like hot popcorn at a drive-in movie. 

I suspect others will benefit from this little adventure.

Best, Ron
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VeteranSatUser, Champion

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Cloud applications and satellite internet don't mix.

I just configured a Windows 10 machine. I made sure that feature was turned off!
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Old Labs

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Thanks K&R,

Frequently folks don't/won't come back and identify the cause and how it was located.
(Edited)
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GabeU, Champion

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Glad you found the culprit.  
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Andy Schack, Champion

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Thanks for the follow-up Ron. I never set up One Drive so it was never a problem for me personally,  but now I'll have that in my roster of things to have customers check. 

I guess if someone has an Apple laptop they would have to turn off iCloud....that really bit me in the butt about a year ago when my oldest daughter's iPhone did a big update and she unknowingly turned on iCloud and it backed up ALL her pics and videos. Do you have ANY idea many pics a teenage girl can put on a 128gig iPhone. Luckily I had put our Verizon acct in some kind of safe mode where our speeds would slow down rather than get hit with $15/gig for overages.

Andy
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VeteranSatUser, Champion

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You are lucky she could only take 128GB's worth of data!
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Andy Schack, Champion

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Back when I was their age I was heavily restrained from taking a lot of pictures due to the cost of film and developing. I had to make every pic count. With digital, they'll take a dozen pics of a frog that happens to jump up on the deck.

Andy
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VeteranSatUser, Champion

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Got to get the perfect shot!