Have Unlimited

  • 1
  • Problem
  • Updated 2 years ago
  • In Progress
I want to know how I get out of my contract? I was lied to, was told that after 150g my speeds may slow down during congestion periods, I was not told they would stop! Whwn I call about this I'm told tht I will have to wait til my cycle renews, that I've used my 150g, why am I paying for an unlimited plan?
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Richard Brown

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Posted 2 years ago

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Diana, Viasat Employee

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Hello Richard, I regret that we provided you with bad service and a poor customer experience—it is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service.    We'd hate to lose you.

Please send an email to viasatlistens@viasat.com with your account and contact information. You are a valued customer and we are committed to explore all options to resolve your issue.  Thanks