Paying too much?

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  • Updated 3 years ago
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I first got Exede in 2014 when I moved to the country , I had a plan where it was unlimited. I moved back to where I used to live , which is out of the city limits and still HAVE to have Exede and now I do NOT have unlimited ...I also have my landline thru them...at least 5 times a week , I have to unplug everything because it doesn't have a signal and I also no longer " live in an area that allows unlimited" SO my new bill is now $ 241.00 ( equipment and taxes blah blah blah) I can't express how much I HATE Exede !! But I'm stuck and severly SCREWED. I have Direct Tv...2 premium channels AND a DVR and my bill is less than $ 100 .. Oh my goodness..I HATE HATE HATE Exede with a passion ! I am a widow , living on a fixed income and having to pay out the wazzoo just for the " privilege" of having internet. I used to be able to play games but not anymore because it would eat up my data allowance...really? allownace ? I'm paying dearly for it. HATE HATE HATE it and would never reccommend it even to an enemy !
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Katherine Gabel

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Posted 3 years ago

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Josh

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wow what plan cost $241 ? sounds like your paying out tha wahzoo so I am curious as to what your supposedly paying that much for?
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Katherine Gabel

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They kept " slowing " my internet speed down to worse than dial up because I kept going over what my plan was so I had to buy more gb's , also have landline with them so for my plan plus equipment charges plus taxes and on and on... And at least five times a week I have to unplug everything because there is no signal. It sucks big time !
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Judge and Jury

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Read any good books lately? A person can live a long time without Internet.  The saying goes like this...  "You play, you pay" and that is what you are doing.  You are subscribed to a service with limited distribution resources so a means exist to control the total demand on those limited resources. 

The multiple spot beams used on the ViaSat-1 satellite are allowed to be subscribed with various data plans according to the demand that either exist on a particular beam or is anticipated to exist in the near future. You were on a beam established with little demand now, or in the short-range future so an unlimited plan was allowed.  You have moved to an area with a beam with more subscribers being serviced and that made an unlimited connection no longer possible.  The data plans are established to allow all subscribers to enjoy a good Internet experience but with limits that allow fairness among all subscribers within the capacity of the beam they are serviced by.  You are angry with Exede but it was you that moved and conditions are different where you live now.  Exede didn't change, you did.  When you move you can't take all your favorite neighbors with you you either. Things will be different and so it is with Exede.
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Katherine Gabel

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Well aren't you just a little Einstein lol I moved out of necessity ...I don't watch videos nor do I do music. I do my banking ,pay bills and limited social media. And by the way ..exede still sucks worse than Caitlyn Jenner.
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Old Labs

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So you have taken explicit steps to prevent DirecTV from accessing your router wireless which many installers setup to do automatically?

Have you ensured that your operating system is not applying updates automatically?

Have your installed and ad blocker extension for your browser?

How about a flash control extension for your browser? Is it the right one?

The list goes on and on... it doesn't matter what you are doing any more, it matters what the applications, devices, operating system are doing in the background without your knowledge. Heck you don't have to "watch" videos anymore... they'll download in the background whether you "watch" them or not unless you take concrete actions to prevent them.

I do all of what you do and am able to manage on less than 10GB a month by preventing the unknown data hogs from using my data (and that is the excess usage I'm talking about Ms. Snark)  .

Take Lake Country up on his generous offer below.    
(Edited)
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Katherine Gabel

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OK please explain how I take care of all of that ...I need to do all of that because I'm a widow and live on a fixed income
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Old Labs

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As noted, take Lake Country up on his generous offer he'll be able to start pointing you in the right direction and rule out the possibility of a faulty install or equipment.

Armed with that knowledge, provide your operating system and version, browser and any add-ons that may have been installed, router brand and model number. Without that we'll be playing an endless game of 20 questions and guesses. If I'm not familiar with those you use, somebody else may be.  
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Katherine Gabel

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Thanks..I just installed an ad blocker extension , turned off auto updates and getting ready to find a flash control extension, also getting ready to check the add-ons. I use IE 8 , Windows 11. Router is " ViaSat Surfbeam 2 satellite modem , model # RM 4100
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Old Labs

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The Surbeam is the ViaSat modem not a router if you only have one computer and it's directly connected to the modem via a cable - then no DirecTV implications. A router is used to connect more than one device to the modem (either wired or wireless) and some DirecTV installers will setup wireless access not knowing the implications on a limited data plan.

Not sure what you mean by Windows 11 (10 is the latest version) - different considerations based on whether Windows 10 or Windows 8.x or lower regarding automatic updates.

But clearly Windows I guess and in that case having tried all of the various browsers under Windows, the best combination I've found is to install Firefox as the browser of choice, along with the AdBlock Plus extension and the Flash Control extension:

https://www.mozilla.org/en-US/firefox
https://adblockplus.org/
https://addons.mozilla.org/en-US/firefox/addon/flash-control/

The Flash Control add-on is the only one I've found that reliably handles both autoplay and preloaded videos consistently well.

While Firefox is not my first choice for a pure browsing experience, the combination above prevents most unwanted usage on a limited data plan which is my major concern and compromise is needed. Others may have some IE 8 specific recommendations.

Just guessing here but you probably meant IE 11 and Windows 8 - if so all of the above still holds. For Windows 8, however, the appropriate Windows Update setting is:


You will only receive notifications about updates and can then choose to manually install them during the free zone (if applicable) or when you have data to spare. The install new updates time is applicable only to automatic update option and only controls when they are installed, not downloaded. Beware the current free offer of a Windows 10 upgrade... you have even fewer options to control data usage for updates and the game plan changes a bit.

If in fact Windows 8, also consider setting your wireless connection to metered mode (but that's no available for wired connections using Windows 8). Finally on the Windows 8 start screen right click on the tiles for each application and turn live tiles off for any but those deemed necessary/essential (and offering that option not all do).     

  
(Edited)
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Lake Country Satellite, Champion

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Unless you are buying additional data, you are not paying $241 per month for Exede.  We do not have a service plan that high, even in our Business Plans.  The phone service is only $29.99/month with takes of $3-5 depending on where you live.  Our 25Gig plan is $129.99/month plus $9.99/month if you lease the equipment, so that's about $180 on the high side.  

Now dealing with the data issue, going from unlimited to limited does take some time to get used to.  If you send me an email to david@lakecountrysat.com with either your phone number, accound number, or MAC address from the bottom of your modem, I can send you a detailed report of how your data is being used and we can help you understand the devicces and things using most of your data.  We are here to help.  

Also, you probably have a CISCO or LINKSYS wireless router.  This is more than likely the reason you keep loosing connectivity.  It is probably NOT the Exede service, rather your router.  I am an Elite Dealer for Exede and a member of the Dealer Advisory Council to ViaSat, I see this issue a lot.

But we are here to help.  david@lakecountrysat.com
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Katherine Gabel

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 I am pretty sure that I said the 241 is for equipment , taxes and all the other BS that gets tacked on to all of our bills and also  explained that I  have Exede Voice and I have the 25Gig plan. And my last bill , which was last week was 241.41 ..I don't lie..have no reason to.  I just looked and the bottom tag on my modem says Surfbeam 2 satellite modem . When I moved back up here in June , the guy that came out installed all new equipment . As for my data use...I read my emails , do my banking and check into FB . I have never streamed movies or even videos , don't download music ( I used to download music so I could burn my own cd's for the car) but I don't do that anymore. I have my FB set so that videos don't play automatically etc. Yeah I'm not happy but I have to live with it because it's all that's available with me living outside the city limits.
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Brad, Viasat Employee

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$241 at first glance seems really far from normal unless you got one of the biggest plans and had a custom installation or purchased a router from the installer. So hence the "far from normal" There's a number of things that could cause this to happen. Either way I would like to look into this for you. I think Lake Country Satellite hit it on the mark with his suggestions. If you email me at exedelistens@viasat.com I'd like to look at how and why your bill came out to costing so much
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