Has my modem been mailed

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  • Updated 5 months ago
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Changed to unlimited data and I am supposed to receive a new modem
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Ann Martin

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Posted 5 months ago

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Markgc, Champion

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As far as I know you only need a new modem if you change from a non wifi plan to a wifi plan.  Changing to an unlimited plan involves a software download to your existing modem. It should have occurred automatically.
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Jim16, Champion

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She will need the new Modem because of the higher speeds with the Unlimited plan. And I believe the Unlimited Plans ALL have the Wi-Fi modem requirement.
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Matt B, Viasat Employee

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Ann,

As this is a public forum, we can't supply account-specific information.  If you send an email to us at ViasatListens@viasat.com,  with your account number, we can see where the process is at.

As of right now, the general timeframe is 5-7 business days for the modem to arrive.
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Markgc, Champion

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Thanks Jim. Yes I think the Wifi modem has the hardware required to make the high speed option work.  I forgot about that.

Bear in mind that the package delivery systems in this country are bogged down with the biggest on line Christmas shopping rush ever seen,  so deliveries may be delayed somewhat.
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