Great Speeds Since Service Call

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  • Updated 1 year ago
With all of the negative comments about speeds around here, I think it's time we all see a positive one. Since my service call earlier this week, my speeds have remained HIGHER than advertised during off peak hours, like now. They are at of 1-2 Mbps below advertised during peak hours, but that is great.

A good technician on a service call really can make a difference. Mine went through my system with a fine toothed comb and, made changes, even those that only made a 0.5 difference in the readings he was getting here and there and, with it all done, it adds up to a big difference in performance.

My beam does have room for a few more customers but, it does get congested at times. Especially now with it being summer vacation. A service call is worth it if you have constantly slow speeds and, are not over your data limit. Just make sure the technician tests and checks everything, even if it doesn't seem to be broken or malfunctioning.

Here's hoping most can get speeds like this in the near future, or better when Viasat-2 comes online.

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Bev, Champion

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Posted 1 year ago

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Diana, Viasat Employee

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Hi Bev,  Thanks for sharing!  It is very much appreciated as always.
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Dexter Lumen

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A customer shouldn't have to constantly call support to get the advertised speeds. Would you feel happy if you had to spend 15+ minutes with a mechanic every other day to get your car to go over 40mph? We are only in this situation because they've oversold their capacity and know that calling them is a huge hassle that most people won't bother doing and because they don't have a choice with ISPs they are stuck with slow speeds.
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Old Labs

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Despite disagreeing with some of Dexter's logic, he is correct in stating that calling is a waste of time unless you have an install issue. Whether intentional or not, a part of a greedy conspiracy or just growing pains, it should be clear most beams are overburdened capacity wise.

One need not look much further than the FCC's Measuring Fixed Broadband Report for 2016 to verify that.

This year we also noted a decrease in the actual speed to advertised speed for satellite ISPs, Hughes went down from 203% to 153% while ViaSat went from 107% to 71%.       
This actually was the first report where ViaSat fell below 100% and the data sample used ended in September 2015. The lag means there will be a couple more years before the ful impact of ViaSat-2 is available.

Anybody paying attention knows things have gotten worse since then.

Subscriber counts are down reflecting dissatisfaction or simple attrition rates, yet at the same time ViaSat residential revenues have increased with more generous and less costly plans and those plans are placing even more pressure on an overburdened satellite.

Again not complaining, just accepting a fact of life and business - they do have to stay in business... demand for capacity on ViaSat-1 is going to fall so they might as well monetize what little of it remains before ViaSat-2.  After all of you jump ship to the greener pastures of ViaSat-2, I may wind up staying put with the devil I know in ViaSat-1.  
(Edited)
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Bev, Champion

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I'm leaving it up to Viasat whether they want me to move to Viasat-2 or stay where I am. It matters not to me, I'm okay here - it's far better than when I was on WildBlue-1 :)
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Dexter Lumen

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The advertised speeds are "up to 12 Mbps or up to 25 Mbps" depending on which plan you are on. What part of "up to" don't you understand?

All ISPs state this in their advertising.
That it due to the nature of the service. They obviously can't guarantee full speed 24/7. The problem lies in that they are using this phrase as a bait and switch where you'll only get top speeds for a fraction of the time while being stuck with 1/10 of the speed the rest.

If I offer internet service with advertised speeds of 100 Mbps of which I'll only allow for 60 seconds of every day then throttle my customers to 10 Kbps the rest of the time I'm sure you'd say the same thing right?
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Steven Cochrane

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I get upload and download speeds that cause a butt load of buffering when listening to music or watching videos. Pictures that I send as attachments on my emails take forever, They tell me I'm in heavy traffic times. They know that they are overloaded on their bandwidth  with far too many customers sharing the inadequate satellite link. Yet, we pay the same price as we did when we had better service. What they promise for the money and what we get in internet service is not worth the cost. After 15+ years I guess it is about time to quit bitching and go over to Hughes Net. 
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James E Besser

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oh go on line see what people say about GEN 5 not good type in complaints about hughesnet Gen 5
(Edited)
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Ed Taylor

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Today I tried run a short clip on facebook--- .o4 GB and still didn't up load I think it's time for a change
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Steven Cochrane

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Sounds like a plan. I used a variety of Speed Check programs and found just what I expected. I am less than the promised upload and download speed they promise by a whole shitload! Time to move on.