Freedom Package-Most want it, why limit it to a few?

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  • Problem
  • Updated 5 years ago
  • (Edited)
Merged

This conversation has been merged. Please reference the main conversation: Questions about Freedom plan

I feel disappointed that the Freedom package is for new customers only, and not being given a fair shot at the general public and your loyal customers. I have been looking for a high data cap package in the rural area I am living at. Seeing this gave me hope, however, after seeing all the red tape Viasat is putting this through, I am thoroughly disappointed. I have been a long time customer, and feel cheapened by this move.

Give us a chance to get it started, as well as offer it to the new subs instead of cutting off your loyal sub base.
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Cedius

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  • disappointed

Posted 5 years ago

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Joshua

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The freedom is only available to new customers whose beams aren't very congested. It's a limited time things that's will go on for I believe 6 months. It's just to draw new customers. If they offer it to everyone it wouldn't be good.
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Cedius

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It isn't temporary, it is coming to all users soon. My question is why limit it and not give it to your existing customers?
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Alex, Viasat Corporate Communications

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Freedom is not a limited-time offer and will be available this fall to existing customers in the areas where it's been introduced. There is no defined timeline for expanding Freedom to other areas, so we ask for your
patience. Our goal is to offer as much data we can while keeping our network
uncongested and speeds at or above 12 Mbps. If we offered the Freedom Plan
across our entire network at the present time, it would lead to network
congestion, which we’re trying to avoid. 
It might be a couple of years before we can offer these types of plans
on a wider basis in connection with the launch of our next satellite.
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Caryn Freed

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Hurry! Please hurry. I can't take these awful limits much longer.
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Cedius

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Amen, I need more data.
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thorneo

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Well for the freedom everything plan on zip code 10001 the price is $99.99 a month. So i pay $67-72 bucks a month for 10 gigs so now comes the big question how are you"exede" going to compensate customers that have been with exede from the very beginning? It seems to myself their needs to be price fairness here if you "exede" are offering   New York NY $99.99 for 150 gig cap then you need to lower you prices to your loyal base.
(Edited)
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Cedius

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Thanks you thorne! It's sad that a company is so greedy to get more customers that they forge their own.
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JEP

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It is my understanding that *IF* you are in an underutilized beam that is offering the Freedom Plan, then higher data cap plans will be offered to existing customers later this Fall.  It takes a little time to ramp up to expand and configure the gateways.  
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Barb

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Why can Cable have  unlimited data and Exede cannot??  I see that Hughes is now offering double the data in their packages.  I can get twice the data there for less money than I am paying for Exede now.
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JEP

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Barb - HughesNet offers must vary with location.  For my zip-code, the Exede and Hughes data caps are the same for daytime usage, but Hughes limits nighttime downloads, while Exede does not. I can download far more data over a month on Exede than I could on HughesNet.
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Steve Frederick-VS1/Beam314, Champion

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Barb, JEP is  correct. HughesNet is kind of  misleading people in that the data allowances they show in their plans are limited to half the data in the normal usage hours and the other half only available in the early morning hours. to actually see that information, one must read the fine print shown below the offers. Exede has must faster speeds, and offers unlimited data during the LNFZ, a definite plus. Satellite internet has limited data throughput available, and that can only be increased by launching new satellites, which take years and lots of money. As has been shown in other threads on this forum, some of the Exede beams are nearing capacity already, even with the current data allowances, Virginia being one area with overload, which show up to the subscribers as slow speeds during the peak times of the day.

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