Slow speeds | Viasat Internet Community

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Again, my speed of 5.3Mbps is absolutely ridiculous for having Exede12!! I don't want a customer service rep to answer this thing with 'Oh, please contact me/us so we can discuss what the problem is.'...I have just stated the problem...*AGAIN*...I'm paying and exhorbitant amount of money for this and want my speed back! Fix it!!

yochanon

2 Posts
0 Reply Likes
Angry as hell!!

Posted 5 years ago

5 years ago

david, Champion

564 Posts
399 Reply Likes

How are they supposed to try to fix your problem if they have no idea who you are? Hence the "please contact us with your info"

(Edited)

5 years ago

Diana, Viasat Employee

2422 Posts
480 Reply Likes

Hi David, We want to make sure you are anonymous so we ask you to send your account information to ViaSat directly. Everyone has access to the forums and we want to maintain your privacy.

5 years ago

J.W. Hyre

5 Posts
1 Reply Like

5.3?, I have barely had over 1.5 fr a month, less than ONE mbps for last two nights, tech support repeatedly sites..."congestion"

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