First really bad night since starting service 5 weeks ago.

  • 1
  • Problem
  • Updated 2 months ago
  • Acknowledged
Viasat is very constipated tonight in the PA beam.
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Voyager

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  • bummed

Posted 3 months ago

  • 1
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Gwen

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Prolly gonna have to get used to it or jump ship for a verizon jetpack like alot of us are , Viasat only seems to get worse not better , If you can get 1-2 bars cell signal in your area id check out a jetpack for sure , Alot of ppl lately are having slow speeds since december last year when they started sending out emails to let ppl know about theyre policy change
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Bradley

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Someone asked if this applies to Liberty Pass or Free Zone. It most certainly does. See second paragraph...

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Bradley

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I am one of the smallest data consumers I feel certain. Hasn’t stopped my speeds from being slowed even further.
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Casual Observer

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Not really a change from the prior document which stated:

In addition, if needed to address congestion in a spot beam, Viasat may further reduce the speeds of the Network traffic of heavier users of Liberty Pass and of Excess Freedom Users through the end of their then-current billing period if de-prioritization is not sufficient to adequately manage congestion.  
Just addition of the affected unlimited plans and further clarification.

None of these changes directly impact limited plans - hence no email. Actually beneficial to them. It's hard to distinguish exceptions from rules - but it is safe to say that the experiences of a handful of susbcribers (dare I say dozens) is reflective of the majority of subscribers.

But yeah , I'd expect slow while on liberty pass except during off peak hours and about what Voyager posted originally.

April 18, 2018 version can be found here or the duck is your friend:

http://getruralsatellite.com/viasat/network-management-policy.pdf 

Similar searches on the other two documents changed will allow identifying the actual changes - if not, there's always Wayback - the interweb is forvever.
(Edited)
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Bradley

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The way I read the policy, if you use the service at all, you will experience slow speeds. People who don’t use the service will experience great speeds.

I don’t use it much, and yes, I’m experiencing great speeds ;).
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Casual Observer

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Your assuming those of us on limited plans don;t know how to get blood out of a stone ;)

Those of us on Liberty can only offer up empirical evidence that things are better and I can only say I am using the service heavily - but not using data heavily (except during the free zone).
(Edited)
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Brad, Viasat Employee

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Didn't want to read all the replies but Liberty Plans are not affected by the recent policy change. Probably was a really busy night as evidenced by the better speeds this morning 
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Al Santayos

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I had techs contracted by VIASAT out 3 times, all I got was them blaming the websites I was having trouble with and or my VIASAT equipment was obsolete and they did not have the authority to change it out. All 3 techs seemed very annoyed that they could not be in and out in 15 minutes. Like I said many times, I have very minimal needs and VIASAT could not even meet those.
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Casual Observer

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You shouldn't have let your conversation started on October 16 have degraded to the point it became non-productive leading ti to be closed. Even I didn't want to jump into that circular firing squad back then.

Had you identified your location, I would have suggested an installer who actually knows what he's doing in this area (of course you'd have to pay him - the best often don't come cheap and rarely comp for others mistakes). At the same time I might have suggested trying a couple of things on your end to see if they had any impact. I even have that same obsolete equipment as I was told by an installer probably working out of the same retailer as you had. I showed him the door and called my regular guy who promptly fixed that problem on that so-called obsolete equipment. Unfortunately, from day one you gave the impression you really weren't seeking any help - oh well.

But Verizon seems to be serving you well, just don;t assume it will serve everyone well - at least no more than assuming Viasat will.

Enough said... Adios Al, we've complete the circle of life on this one.
(Edited)
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fmj77

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Al, sounds to me like the technicians in your area are incompetent. I've had Exede/Viasat since it launched in 2012 and never had any issues.
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Steve Frederick-VS1/Beam314, Champion

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If that tech think you have obsolete equipment, just invite him to leave immediately. I have never had any problems that weren't addressed quickly. Many of us still are using the original Surfbeam 2 modems, and would rather have them than those combo modem/routers. I am still on my original tria installed in April 2012 and it works just fine.
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fmj77

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I'm still using the old Surfbeam 2 modem as well, but it's the second one. The original literally crapped out less than 24 hours after my Exede installation. My local technician replaced it the next day and I haven't had a problem since.
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VeteranSatUser, Champion

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Better speeds this morning?  What a joke.  I am getting 500kbps this morning. 


Usually I can get on the internet and tell right away when the speeds are pathetic.  This morning was no different.
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Bradley

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We’ve chased this rabbit 100 different ways. I know they’ll never guarantee a “base” speed, but any company that can’t provide a minimum 1Mbps speed, really needs to go back to the drawing board with business practices and network management policies.
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VeteranSatUser, Champion

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I would agree with that.  I can deal with 1Mbps.  It is speeds that go below 500kbps where tasks start to fail.
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Voyager

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Yes, I can get by at 1 Mbps, but it definitely is noticeably painful below that. Fortunately, I have had only a few times when it got below that and they were short-lived thus far.
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Stephen Rice, Champion

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Liberty Pass speeds last night and Liberty Pass speeds this morning. I’m a happy camper.
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VeteranSatUser, Champion

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(ignore)
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Stephen Rice, Champion

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My priority data reset today. I’m paying for up to 12 mbps and current speed is 14 mbps.
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VeteranSatUser, Champion

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(Ignore)
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GabeU, Champion

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You and your magic beam.  :)  
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Charles Williams

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this is my new constant base line, i am paying for the 150gb of 25mbps.
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VeteranSatUser, Champion

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I just run a test at 9:20pm on a Monday.

I am pulling 174kbps and used 16GB for my usage cycle.

Really good job there Viasat ;).
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Gwen

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I used about 6 gig and im getting 60-80 kbps lol 
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Terry Hill

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My Liberty is has been slow since Friday to where it is unusable, going to give it a week longer if it's still slow I'm calling to get boxes to send back this paper weight.
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VeteranSatUser, Champion

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Yea. If primetime speeds like this continue I will not "upgrade". I will be joining Gabe on Hughesnet!
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Terry Hill

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Was a nice warm day today so I was cleaning out my garage and found my old VCR and many totes of vhs movies I forgot I had. Hooked up the VCR and it still works so I'm watching some 80's movies and enjoying the back in time experience.
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Gwen

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@gabe  , Yea i watch alot of older shows on youtube like that that are hard to find other places , If you like the twilight zone like me you should check out Tales from the darkside also 
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GabeU, Champion

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Yep.  That was another good show.  I watched the original series when I was a kid.  
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Gwen

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Im the only one in my entire family that likes scary movies lol 
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VeteranSatUser, Champion

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I have the entire Twilght Zone series on DVD.

Love Outer Limits too.

Rod Serling also did Planet of the Apes. I am talking the original, not the crap movies that followed it.
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Casual Observer

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Suddenly, a ghostly white hand emerges from the conversation, followed by a violent earthquake. As the shaking subsides, Carol Anne announces "They're here".

https://community.viasat.com/viasat/topics/whats-your-favorite-80s-movie

Last known sighting of Fred Sanford for Stephen... well he didn't see his nominee until the 80s and I'm pretty sure it didn't receive an Oscar nod until 1980 so it counts. Just don't bring up award winning documentaries from the 2000s.

(Edited)
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Voyager

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After 5 on a weekday post-cap and still doing reasonably well. The download speed is more than twice my former DSL connection (it did 3 Mbps on its absolute best) and upload speed is 10X faster. I seldom had more than 0.3 upload on DSL.
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Casual Observer

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Liberty pass or not?

Right now (7:50PM) not on Liberty pass but pulling 9.9 Mbps - central VA.
(Edited)
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Terry Hill

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Liberty still sick today
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Bradley

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Most likely it’s chronic. Lots of people on here have gotten some great speeds on Liberty Pass. I never did. Basically unusable when I ran out of priority data. I’m very surprised that more users haven’t reported the same.

Mark my words, in the coming few weeks Liberty Pass users will begin to see a slow down on all beams.
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VeteranSatUser, Champion

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IDK about that. Some beams just dont have a lot of traffic on them.
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GabeU, Champion

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It's difficult to believe how incredibly low the speeds have been getting for some people.  Speeds like this, and even worse, what's shown further up, make it hard to browse even simple web pages, let alone use things like social media.  And at 3PM?  Just...wow.  
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Bradley

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We’ve seen different pricing across beams. We’ve seen different plans offered. This latest traffic management maneuver was across all equally. Why not target specific beams with restrictions? Actually the restrictions probably hit the less busy beams the hardest. Freedom was only offered in select areas, mostly areas that seem to have excess capacity. May be wrong, but something is up.
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VeteranSatUser, Champion

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Freedom was offered in places like NYC and upstate Minnesota.

I agree that whatever changes they have made is really hitting some people hard. Hard to the point of unusable. I can even live with 500kbps. When it goes south of there, short of a person under a hard cap, that is totally unacceptable to me.
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Terry Hill

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After 6 hard throttle.
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VeteranSatUser, Champion

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Good luck with 14% being sustained.

My portfolio is high risk and even them I think I am averaging around 7% over its lifetime. Granted, the last few years have been 14% or so, but as long as you have good, steady growth that is what counts.

OR.... just follow Michael J. Fox's route in Secret to My Success.
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GabeU, Champion

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Just before VS3 goes up I might invest in ViaSat.  If it ends up being what it's purported to be their stock will surely rise.  And, let's be real.  It's not very often that a satellite has a failure like the VS2 did.  That was an oddity.  Chances are very good that the VS3 will be what they're saying.  
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Stephen Rice, Champion

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That’s 14% over the life of the fund. I made something like 35% in 2017. Last year wasn’t so good but my investments are recovering.
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Stephen Rice, Champion

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My mistake. Average return for FOCPX is 13.53% for the life of the fund.
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VeteranSatUser, Champion

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Still pretty good.

I looked this morning and I have averaged about 13.8% over the last 10 years. So yea. The first part of this century was rough!!!
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Terry Hill

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Last test I will post just wanted to show what Liberty has to offer now. Free zone was fine then after 6 boom slow, can't be congested since free time was showing 14mbps.
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Casual Observer

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Yeah, but it looks like you're getting a 43% return on your investment ;)

But seriously, is that on Liberty Pass? Regardless I'd call in and let them take a look and come up with an explanation.