Faster service? Not yet...

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  • Question
  • Updated 6 months ago
  • Answered
I signed up for the faster service, was sent a new modem, and my understanding was that it required a technician to install. Is that really true or can I do it. It must require the new equipment because still too s. l. o. w to stream. sampowers@msn.com
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Sam Powers

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  • frustrated

Posted 6 months ago

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Steve Frederick, Champion

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Sam, the new modem are made to be installed by the user, following the instructions included with it.

Just a word of caution, if you are on a highly populated beam, and were getting speeds much below the 12 Mbps on your old plan, then it is unlikely that you will get speeds any higher with the new modem, at least until the beam congestion is reduced after the new ViaSat2 satellite is put in service, estimated to be in early 2018.

With the holiday season approaching, expect even slower speeds during the few weeks before and after Christmas, as more people will be using the internet at home, with vacations, schools being off and those new devices being put online, hungry for those software updates that they  need to get going.
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johnny c

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Totally concur, weather day and all the kids were home yesterday, preview of the things to come the rest of the month.
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Sue LaNasa

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I installed the modem myself and it was simple. However, I just tested my mbps and discover that I'm only getting 1mbps and 5 mbps upload and download respectively. WTH.
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Sue LaNasa

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I don't know I never tested it but I didn't really notice any difference.  What I do like about the new modem is the built in wifi.
(Edited)
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Jim16, Champion

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O.K.  So it sounds like you couldn't stream before.  Changing plans won't increase you're speed unless you were getting top speeds to begin with.
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Bev, Champion

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Sue, do you get the same speeds WiFi and hard wired to the modem. If it's the modem issue some have, then hardwired to the modem should give you better speeds.

If that is the case, you need to email viasatlistens@viasat.com and tell that to them so that your modem can be fixed.
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Digita1Noob .

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I am supposef to have 12 mbps but its running at .3
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VeteranSatUser, Champion

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You get up to 12 Mbps but 0.3 Mbps isn't acceptable either.
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Bradley

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At this point, while I accept the reality of speeds slower than advertised, they really need to quit selling the speedboost as a $10 add on. Can’t see that anyone would be getting their money’s worth.
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VeteranSatUser, Champion

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Agreed. Speedboost isn't going to "boost" much.