Not enough data

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  • Problem
  • Updated 2 years ago
  • Acknowledged
  • (Edited)
Out of necessity I had no choice but to get Excede Internet for the family and I supposedly got the best plan available but with 30g a month, it was gone in 4 days. Liberty 30 is more expensive than my previous high speed DSL unlimited data plan that I had with another company and I am getting less value for the money that it's costing me. I am shocked that they are still in business for the prices that are being charged. My family life is seriously being impacted by the quality and quantity in which these plans are being implemented. My kids can't do the things they love, my wife can't connect to her online school because the connection is so poor and now all of that has impacted me on a personal level. At some point Excede ought to realize that with today's technology, 30G per month is an absolute joke and with the money being charged, the plans should be ramped up to unlimited data. I for one can't wait for ATT to complete their upgrade services to my area cause I will get out of this asinine contract. will gladly pay to never to do business with excede again.
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Jeffrey Foreman

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  • Frustrated and pissed off

Posted 2 years ago

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Christine Conrad, Champion

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Living in a rural area has its disadvantages. Move to the highly congested area and you can get unlimited internet, although many of those ground based providers are starting to instill caps on their data also. There are two satellite internet providers, both has similar data plans, and costs. The satellites have a limit to just how much data they can handle,and until new satellites are placed in orbit and commissioned, there just isn;t any way they can offer higher data plans. Once launched, the satellites can not increase data throughput, unlike the ground based systems that can just send a truck out and add more devices to increase their throughput. 

Good luck on getting AT&T service in the future. Until then, you will just have to learn to ration out the family's data consumption so you don't go over your limit, which slows down your speeds to a crawl.
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xode0000, Champion

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Actually, Exede with its liberty pass plans beats the pants off of Hughesnet, which still has its original 5 GB data plans, at least for the area I'm in.  I just started with the Exede liberty pass 12 plan in place of the dial up internet connection I was using, but for which the dial up provider wasn't even responding to trouble calls anymore, and with which too many websites were working very badly.

At least with liberty pass 12, there is a good chance my data will last the billing period and then the liberty pass is there if I go over, provided I use the connection as if it were a "fast" (3X) "dial up" connection, which I can do since I run windows under vmware and I can tell vmware to limit the speed of my virtual network adapter.  Further, all of the websites that were giving me problems with my dial up connection now work properly with this new "fast" (3X) "dial up" connection.   So far, my data is showing about 40% used and I'm about 67% of the way through the billing period, and that's including a 1.8 GB video file that I downloaded at full speed in about 36 minutes, so my normal day to day usage is much lower.

However, none of this would have been possible with Hughesnet and its 5 GB data allotment: 5 GB is simply too little for one month, no matter how frugal you are.
(Edited)
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Hfcomms

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It is what it is brother.  Satellite Internet is expensive, slower and less bandwidth at a greater price than terrestrial fiber or cable based internet.  Those systems don't have to launch satellites costing hundreds of millions of dollars, expensive earth stations and mass produced satellite dishes either. 

If you live in the boonies that is the price you pay unless you want to pony up several hundreds of dollars a month or more for guaranteed bandwidth access on a commercial grade system.  The satellite 'pipe' is only so big and it's a shared resource along with all the other users. 

Hughes ran residential satellite service for quite a few years before they began to even turn a modest profit and Wildblue/Exede is the same.  It's horrendously expensive and to have any satellite Internet at all for less than a few hundred bucks a month is a bargain if you understand what goes into it and the costs involved.

I would love to have a huge fiber Internet pipe where I could stream HD quality videos and run youtube 24/7 if I wanted to but that is the price I pay for living in a rural area.  With the new Exede satellite entering service next year I believe that should open up more bandwidth and better plans at a more attractive price point so I'm waiting as well for an opportunity for a better setup. 

I was on dial up for many years and then the Hughes one way satellite link and then various two way Hughes equipment and now over to Exede.  The capabilities and speeds have greatly increased over time and I'm sure it will be even better when the new satellite comes online.
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Sue Smith

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I could not have said it better. I love my country life and will tolerate this issue. Being on a limited income I am still waiting for rates to go down.
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Raden Adams

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Are you much happier with Exede rather than Hughes.net? I have been with Hughes for a long time and was checking out Exede but I have seen lots of unhappy people with Exede. But, I know that is just satellite, it pretty much sucks. But, I have 50gbs or anytime data and 50gbs of bonus, 2am-6am data with Hughes and I never use but a little over half or more each month. But, I don't stream movies, I did this once to see how it would work and I went over my data for that month! I have heard that Exede was a better and faster service than Hughes but I do not wish to change service and have data problems. Hughes is just slow sometimes and I was going to see about a cheaper new subscriber deal with Exede, hopefully. I pay base $89.00 for my Hughes plan which the same plan now cost $129.00 base! Supposed to get 15mbps down and 2mbps up but that is rare. I am stumped about changing but would like to.
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Sue Smith

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I left Hugesnet a few years ago because they lied to me about being able to update to Gen 4.  After I agreed to a new 2 year contract I found out that I could not/did not get that service.  I have EXEDE 12 and I am very please with the speed being reliable, but I do at time seem to have unexplained data use..  We never stream anything and never download moves.  I still have the free zone from 12:00 to 5:00 and use that time to update my computers usually.  So If you can manage your data use I think you would like EXEDE.
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xode0000, Champion

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What makes you think that AT&T will ever complete their upgrade services to your area?  Frontier Communications has been very slow about getting DSL out to my area and Verizon, who Frontier took over from, has been abominable.  Verizon could have made DSL available to me years ago but instead fought their commitment to even maintain the phone equipment in my area.  Verizon is at least in part responsible for my dial up internet connection having recently failed.  With Exede, you at least have a working internet connection that has some bandwidth.

Then, there are people I know who have cable internet and who are constantly fighting to remove no notice increases in their monthly charges.  At least with Exede, you have it in writing that the monthly charge will stay the same for 3 years.

I suspect that the real culprits in your case are the websites you are using that insist on consuming so much bandwidth.   For example, with an online course, you only need to read the course material and write a response to it.  That should take almost no bandwidth at all.  Personally, I have had no problem using my Exede connection as if it were a "fast" (3X) "dial up" connection, which I can do since I run windows under vmware and I can tell vmware to limit the speed of my virtual network adapter.
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J&J

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Wait a few weeks for Hughes to announce their "Gen 5" internet from the satellite that just got launched.  It's a near-twin to ViaSat-1 but slightly higher capacity.  They're still pushing Gen 4 to captivate all the customers they can into that system on 2 yr contracts...  but wait, Gen 5 is very near along with decent plans... maybe Feb. or March coming up.
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Raden Adams

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Really! I have hasd Hughes.net gen4 for a few years now but was checking out Exede to see if it might be a little faster?? I have no problem with my data usage but I have not heard of the Gen5 yet! I will wait awhile before I change any service.
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Markgc, Champion

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I have waited 20 years for DSL and now it is obselete, so it will probably never come. I thought wireless was going to be the saviour but then along came smart phones and the wireless operators can now sell their data for what ever price they chose.  Don't blame the satellite companies,  blame the government for failing to reign in the cable and phone companies and make them provide internet for the citizens of this country.  I am only 2000 feet away from the cable system and less than 1/4 mile from the high speed telephone data lines which are in the next street.   I guess I am lucky to have electricity.
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Brad, Viasat Employee

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Unfortunately with Cable & DSL they will not expand to areas unless they can more than make back their investment for expansion. Even in a city if a building costs so much to pre-wire for internet but doesn't have enough revenue in return they won't do it (kinda what got me VERY disenchanted doing cable internet sales for businesses a few years back). Then you get small communities, towns or expansions and it's the same story. Fortunately Satellite internet caters to this need BUT it does have the limitations. With how the habits of the internet have changed in recent years with the rise of services like Netflix, YouTube and online gaming, data caps drain a lot quicker than they did 2-3 years ago. We are addressing this need with ViaSat 2. While we originally planned to be live with it now, there were setbacks and we're now looking to launching this year. Once up and running, we'll be able to offer more robust plans that will cater to these new "normal" online habits as we'll effectively double our entire bandwidth. Until then, we've released the much sought out Freedom plan in a few areas and I suspect leading to this new launch we'll probably see more areas have this as an option as we ramp up to the plans we'll see offered. As I've told many before, if you see it, pounce on it! Stay tuned! The future is looking bright for satellite internet customers!
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Raden Adams

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What are your thoughts on comparing Exede with Hughes.net? Is Exede faster? I don't use a lot of bandwith but do have the gen4 50gbs anytime and 50gbs bonus data between 2am and 6am. I never use but about half my data now but did go over one month when experimenting with downloading movies and learned very quickly how much data streaming movies uses. Hughes.net is slow sometimes but usually acceptable with email, surfing the web and I do use Youtube a lot. I was considering changing over to Exede but I am very undecided.