Extremely slow download speed

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  • Updated 1 week ago
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My download speed is nearly nil. Pay $100 per month for 60 GB of data that I am unable to utilize. Spent TWENTY HOURS downloading a 30 GB update for an Xbox game! Ridiculous! Why is my service being throttled down?
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Earth Mother

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  • ANGRY!

Posted 2 weeks ago

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Snuffleupagus

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Is your game download slower than "regular" downloads?  During the worldwide crisis, internet demand has surged.  Viasat has limited capacity that is being nearly maxed out.  They prioritize gaming behind other things that are more important, or that more people do.  Gaming uses a LOT more data than other tasks, even light streaming (because video is often already speed restricted by the plan).  General web browsing/work are higher up.

Although you had to wait, 20 hours for a huge download during a crisis sounds probably sounds  perfectly reasonable to some people.  You were able to get it done.
(Edited)
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ExSatUser

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Hence PlayOn Cloud is your friend. No matter how bad satellite internet gets with streaming, PlayOn will chug you through it.
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GabeU, Champion

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Agreed.  I can't stream worth beans right now, but that Amazon Prime movie I got through PlayOn Cloud, which was 1.8GB, downloaded in about 40 minutes.  Slow for me compared to normal, but it's anything but normal right now.  Granted, it was straddling 3AM when I downloaded it, but still.  It would have taken me probably five or more hours to watch it by streaming due to all the buffering, and the resolution would have been a joke.  
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Bradley

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I’d vote to block that service too. Entertainment really should be secondary to essential needs.

Reminds me. I have some 4K movies I haven’t watched yet. May stream one tonight.
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ExSatUser

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Stop by Robin's house. Got a great TV and internet better than cable.
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GabeU, Champion

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Oh no you didn't!  You'll jinx us!!!   ;) 
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Earth Mother

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How is someone else's bandwidth more important than mine? Pay for 60GB at 25 mbps and expect to receive just that. Had this account for nearly 2 years and this problem has never occurred prior to now. Perhaps if, as you claim, my gaming account is simply not too important any longer, then I should have a refund due, eh?
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Old Labs

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Because some would consider game downloading to be non-essential when compared against those needing to school/work at home during the crisis just as some jobs are consider essential/non-essential and subject to stay at home orders.

Get used to game downloading being on the bottom in terms of priority on satellite. Even if stay at home orders are lifted, companies are now learning that those who work from home are often more productive (not too mention less costly in terms of office space) - this will keep increased pressure on Viasat's tapped out infrastructure if work at home becomes the norm and kids don;t return to class in the fall.

Like all of us, you pay for speeds up to a specified limit and a limited amount of shared bandwidth subject to prioritization and quality of service based on perceived importance of activities -  now's a good time to evaluate all of your internet options. "Speed" has never been guaranteed.

Times change - up until a month ago I never thought I'd be like Mad Max scrounging for toilet paper in Walmart, but here I am under strict orders to stop and check whenever I'm out.

It's not that we don't empathize with your plight - it is what it is and nothing we as customers can do about it. Net neutrality proponents will argue that all traffic should be treated the same. Unfortunately, they overlook that all traffic is not the same
(Edited)
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Oliver

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I thought we only signed up for limited video resolutions.....
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Old Labs

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You signed up for a service that is offered "as is" with no warranty as to performance -  read your customer agreement and the network management policy. The links are below. This isn't to say I like it any more than anyone else, but it's the reality and Viasat's lawyers are smarter than any of the armchair lawyers you'll find in the community. Our choices are to go elsewhere, complain in an appropriate venue (e.g. FCC, FTC depending on nature of complaint) or take the action(s) prescribed in that customer agreement. 

Or just continue coming in here to howl at the moon... nothing prevents that either but the visibility/audience of those complaints here  is questionable beyond the community member ship here. If it makes you feel better, go right ahead knock yourselves out. I'm heading down to Walmart to yell at the other customers about the lack of toilet paper even though there are purchase limits still in place.
(Edited)
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Earth Mother

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This farce currently plaguing this country is no reason to alter my contract or the importance of my account. I pay for 60 GB of downloadable content every month. It is fairly useless if I am unable to download because of slower than slow speeds. If my account is so unimportant, then viasat should reconsider selling bandwidth that they are unable to deliver in a timely manner.
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Old Labs

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Tell it to Viasat - this is a customer to customer forum. You need to review the customer agreement and network management policy - Viasat can unilaterally change them at any time.

https://p.widencdn.net/vnw63p/residential-customer-agreement

https://p.widencdn.net/iyloux/network-management-policy
(Edited)
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Earth Mother

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Shill...
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Old Labs

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The typical response of somebody who doesn't understand satellite internet and its fixed capacity when the satellite was launched.

But feel free to name call... if it's the best you can come up with and it's typically the sign of someone losing an argument. We can only explain  it to you, not make you understand it. Understanding is your responsibility. I could even offer you a suggestion on how to speed it up some, but won't now - so enjoy and simply parse through all the vitriol and white noise here to find some useful information in other conversations.
  
I'm in fact getting ready to drop Viasat as even the free zone I have and have held onto has outlived it's value. On satellite, it's taking me 30 hours during free zone to accomplish that which I used to do in 3 hours.

But right now at this moment, I'm enjoying 30 Mbps for everything I do - not on satellite, but still need to conservatively manage my data usage (the free zone on Viasat allowed me to stretch the data - not any more however at least for the time being).
(Edited)
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Homeskillet

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Some people don't get it and refuse to listen. Satellite internet has a finite amount of bandwidth available. The only way to add to the capacity is sending up another satellite 22k miles above the Earth. A lot more expensive and involved than laying cable or erecting cell towers. With everyone staying home the system is burdened like never before.

Looks like we have another self centered video game player on are hands. Pretty sad when someone doesn't think internet needs of people working and studying from home are more important than someone playing games.
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ski

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The use of the customers internet should not matter, someone working from home paying $100 for 60 GB to use it for their company should get the same speed as someone trying to play games or someone just trying to use the web. What you pay for is what you should get, there should not be a list of what gets higher priority and what does not. If people have a problem with this they can get another provider and if they think them doing "essential/non-essential work from home" but paying the same as someone downloading/playing games isn't "fair ;(", maybe they should ask their employer about better ways to do their work or even reach out to their employer to get a different provider. 

This forum is garbage and the way the wannabe forum admins respond seems just like the stereotypical idiots thinking they know everything from a random article on the internet and can argue with that knowledge. If you want to try and speak facts to someone just reaching out about an issue that doesn't pertain to you, then don't respond :). Also, if you think they're insulting you, maybe don't entertain it? Because now it looks like Earth Mother really got to this Satellite Internet Genius Old Labs.
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Earth Mother

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What is truly sad are those self-centered know-it-alls who tend to complain about those who dare to complain. This service shall never improve if no one complains. You should receive that for which you pay, otherwise, why bother? Your bandwidth is no different from mine. How you utilize it is your business, as is mine. Mine is no more important that yours. Yours is no more important than mine. I did not choose satellite internet because I desired it. I chose it because I reside in the country and there was no other option available. Up to a few months ago, there was no problem with the speed. It was fine. Now, I am fortunate to receive 1 mbps, if that. And for that, there is no excuse. As for being a gamer, I shall not apologize for it. Not much else to do being disabled and bed-ridden. Beats television.
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Earth Mother

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I initially posted to this particular forum in hope of attracting a viasat employee to assist me, as occasionally they tend to monitor customer forums. E-mails and telephone calls to viasat offered no resolution, as they were being summarily ignored. So, I vented my frustration here. Imagine my surprise that, instead of support and understanding, I received derision and an unfathomable hatred and prejudice for gamers in general, and for me personally. I realize that some people enjoy trolling forums to make themselves feel superior. Certainly that was the case here. Full force arrogance. Piling on. Condescending attitudes. The entire gamut. All by shills that evidently have nothing better to do with their time, or their bandwidth. My gaming is a waste of bandwidth, but trolling forums is okay. Streaming Netflix and YouTube is fine. Online shopping is currently quite popular. Utilizing a search engine to discover the perfect cookie recipe is alright. Downloading porn is a wonderful use of bandwidth, for scum. Yet, my being a gamer is cause for uproar. This forum has been poisoned by a certain few. If you seek support, especially as a gamer, this is definitely not the place for you.
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Snuffleupagus

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Their Covid 19 policy/actions were explained by Viasat.  The situation in it's current form was explained to you.  Gaming is deemed very high usage, by few, so it is put lower than other things, as explained to you, the data hog.  Those are statements of fact, plain and simple, because that's what Viasat, the company, is doing.  It is you who are refusing to grasp the current situation, or listen to anyone, and are acting self-centered (completely), and arrogant, during a global crisis.  Similar to other gamers coming in here demanding the same thing.  Why should what the majority of people do online, none of which uses as big of chunks of data as fast as game downloads, give up their time/data, in order to satisfy you, who can still get what you want done by your own admission, just (acceptably) slower?  Why should the WANTS of the one, who has alternatives, who doesn't have it that bad, who can still download over 1 gig/hour, outweigh the NEEDS of the many?

You are the one who has been acting quite poorly, after having the facts explained to you.  Your complaining about the situation will not increase what is a limited amount of available data.  No one will help you, because it sounds like nothing is wrong.  The mods do respond, if there's something to be done.  In your case, nothing can be done.  There is a global crisis going on, internet usage has skyrocketed, Viasat is doing what it has to in order to get as many people as possible through this.  YOU, are not the center of the universe like you apparently think you are.  Those are facts, not attacks.

As was said before, if you were in here asking for a partial refund, you might get a tiny amount of sympathy or support from more people, but not much given you aren't limited much.  That resource is possible.  Extra data, a finite resource, is not available without limiting a disproportionately larger amount of people.
(Edited)
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Old Labs

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This has never been a Viasat direct support forum. It's customer to customer (peer to peer) and limited to what customers can do. In pint of fact on this forum you have already received the only response you'll receive from a Viasat employee - one of the moderators marked your original post as acknowledged. The only thing you'll find here is that Viasat listens. 

You were advised of the reason for the slowdowns you've experienced by customers going through the same thing only to respond with name calling when you found the explanations not to your liking. Beyond that you're preaching to the choir. 

Don't try to blame any attacks you received on others when you instigated them.  
(Edited)
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Old Labs

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P.S. A recent Viasat blog post (the only real communications any of us are receiving) may provide you with some added insight:

https://corpblog.viasat.com/internet-traffic-surge/ 

Other Viasat communications regarding Covid 19 can be found at:

https://corpblog.viasat.com/covid-19 

Otherwise call customer care and good luck with that... you are customer # 1001. We are now serving customer # 10... please hold for the next available agent. 
(Edited)
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Snuffleupagus

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On thinking about it, over 1 gig an hour is faster than pretty much any typical web browsing I can think of.  Also, well above the video restrictions on many/most plans.  Person is complaining about being lowered to better than what many get or need for their types of activities.
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Stephen Rice, Champion

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You do realize that other gamers are sitting at home trying to play games as well?

Not only are you competing against people with education and work needs for data, you are also fighting against 40 year old kids who live with mom and still play video games.  They are trying to download 30 gb updates as well.

Once people start going back to work, you will be able to download updates just like before the COVID19 mess started.
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Homeskillet

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No one becomes addicted to target shooting to the point where it stunts their development. No one says they go target shooting to escape reality to a world where they have complete control. With a lot of gamers it is more than just passing time. They put off doing constructive life tasks to play video games. My girlfriend's son is one of many gamers I have known that were behind where others are at that are the same age.
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ExSatUser

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Said the same thing about people like me playing Atari in the late 70's!
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Admiral Korbohuta

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Homeskillet, video games are nothing more than a form of entertainment. An escape like any other form of entertainment. Your girlfriend's son taking it to unhealthy levels is no one's fault but his own.
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Old Labs

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Said the same thing about people like me playing Atari in the late 70's!

And look how that turned out!
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Homeskillet

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I have nothing against video games, it just seems to me a lot of people get wrapped up in them too much, unlike any other form of entertainment. A good example is a couple recent people right here on this forum, acting like their life has been ruined cause they can no longer quickly download game up dates.
(Edited)
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johnny c

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I think that many viasat subscribers have realized that under the current circumstances, sat internet is not really better than having nothing.  Nothing would be better than dealing with the frustration of ridiculously slow speeds and basically paying for something and getting nothing.

I know i have heard a lot more school officials and other government officials discussing the serious lack of internet for a good portion of their students and that they are making this a priority in planning, budgeting etc.  So, while not tomorrow but probably sooner than before the pandemic, there should be some relief in sight.

I've been more or less involved with computers since the mid 60's, and am still teaching courses for a university on line.  I guess my background was just using the computer as a tool and do use it for all of the other convenience things today, paying bills, sending email, shopping etc.  But in all of these years i have never played any computer games, when my work was done i got my enjoyment from being outside doing whatever and also playing music. To each his own.

So you probably have something to look forward to, FIOS or some other real broad band ISP.
Living in a rural area will still be a plus, all the things you like about the country and a fast internet, and while theoretically most services slow down under high demand, you are living in an area where there won't be a lot of subscribers so even if that affected some services you would probably never be affected at anytime, day or night.  My current service is 250 Mbps and i generally always get 260 down and sometimes as low as 180 Mbps up, and i've never experienced any slow down from congestion.  So look forward to this.

FIOS has changed somethings in my routine, I watch full concerts on you tube, just watched a 2001 Eagles concert, 1080P, fantastic show, what a great band.  My wife watches Netflix downstairs and i watch Netflix or some other on demand show all in 1080 or possibly 4k.  I still record some fights that are replayed form several years ago.  And i do use a treadmill that is connected to the internet and i can actually compete with other runners in real time or just run along the Bora Bora coast line or Hawaiian Beach.

My hope is that first a vaccine for the virus is developed and then better medical planning and prevention for any future crisis is developed.  Also build up our internet service for all communities that are under-served with real, reliable ISP's and technologies that will support work, education and gamers.

Leave satellite for viasats aircraft industry service and those totally remote areas that make it impossible or impractical  for a real land based system.

Stay safe.




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GabeU, Champion

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Unless and until the internet is made a public utility, it's doubtful that many current rural internet users will ever have anything near what those in urban areas have, nor even what would be considered adequate.  

Companies are only interested in profit, and there's not enough profit in much of that demographic.  IOW, unless something drastically changes, many of us will be stuck with subpar service for years to come.
(Edited)
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johnny c

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That is exactly what I advocated 3 or 4 years ago, the internet should be considered another utility like water, electric etc.  The government rural broad band initiative  comes as close to classifying it as such.  I have never read the details, but, recognizing the need, like electric in the 30's is a giant step in that direction.

I am in a rural area, in the middle of our 30 acres, surrounded by 1000 more acres, 2000 feet off of a secondary road, 6 miles from the closest gas station and 15 miles from any real civilization, and i have FIOS, they offer 100 Mbps, 250 Mbps, and 1 GBps plans.  These plans are as good or better than those offered in many urban communities.

The pandemic has certainly amplified the shortcomings of the availability of broadband for rural areas.  And because of this extreme shortfall for primarily education and business I think this will accelerate providing actual, reliable, probably ground based internet connectivity to rural areas.

However it is going to take more than closing your eyes and tapping/clicking your heels together 3 times, local government and power companies gotta get on board and develop the plan and secure funding etc.etc.
(Edited)
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Simon R. Rhodes III

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20 hours to get 30GB.  Man I wish I had those speeds instead of 2.5 GB at 99+ hrs.
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Homeskillet

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I get by with 15 GB a month, people that can't get hardwired high speed internet without data caps need to alter their habits, plain and simple. No amount of complaining is going to fix the limitations of satellite internet or other wireless forms of internet, all of those are heavily burdened right now.
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Snuffleupagus

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Gabe, if you didn't know, red is the major, V carrier, blue is the 3 letter carrier that owns DirecTV, used to be yellow was S, pink was T, now I think I saw they are purple if I recall correctly, since they combined.

I don't know if Hughes works like here, but comparing the search suggestions that drop down when you type in Google, comparing between sat. and cell, was kind of comical, last time I did it.

I've seriously been contemplating going back to TracFone, yearly plan is enough, from red prepaid. But then I consider Visible, not too expensive for a backup.
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Homeskillet

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Damn Snuffle, you are good with colors I am only aware of red & blue for cell companies and politics. On the other hand I only know the basic colors I learned in kindergarten 50+ years ago. Where do you live? Describing how rural you are that sounds like Montana or a similar place. On the other hand Montana through grants has hardwired high speed internet in some pretty isolated places.
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GabeU, Champion

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Ah, okay.  That makes sense.  I was wondering if "red" was code for V.

I use Tracfone because I don't use a cell phone very much.  I've amassed thousands of minutes over the years, mostly from my original double minutes phone and then a triple minutes phone, so I can buy a 30 day card with a minuscule amount of talk, texts and data for $10, then add 365 days for $50.  So, 395 days of service for $60, and enough talk, texts and data to last me til the cows come home.  

I think my total talk time over the last six years is about 90 minutes.  
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Snuffleupagus

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More off topic. 

'skillet, NE.  Colors, mentioned on reddit, and used by various MVNOs when they can't mention the network names directly.

Gabe.  I switched to red prepaid directly for phones when I got the jetp. plan, multi-line discount, and ebay prepaid refills were almost half price, now they're sometimes over full price.  So, used to be a "bargain".  $40 refills, bit over, but close to $20 out of pocket.  2 phones with data plus unlimited home internet, out of pocket was about $60. 

My phone use sounds like yours.  The other line I keep for my mom, elderly, can't do much of anything, talks to her sister almost every night over an hour.  So, that line I need "safe", number she's had over 40 years, and it isn't able to be ported to Google Voice for safe keeping (area not supported), don't want to lose it by "trusting" it to Tracfone or another MVNO, I guess.  Might work ok, probably wouldn't have issues, just don't want to take chances with that number.  Plus, that phone plus the jetpack still get a discount, not that expensive together.   Don't mind having backup data on the phones though, my line, which is why I almost consider Visible.

Tracfone, I used them almost 18 years.  Had 1000s of minutes, triple minutes at the end.  Don't care about accumulating them.  HSN and QVC have been doing phone and year service bundles for a few years, I'd do that now.  This one was on sale for $100 a short while ago, it's a G7 Power, I'd consider it, might get a discount for first time customer too if that works on these.  Down a bit, you can see cheaper bundles, if in stock (first I've seen some not in stock).  People switch phones every year rather than paying for just a year of service.  https://www.hsn.com/products/motorola-moto-g7-62-hd-tracfone-with-1500-mintextdata/9392373
And Tracfone directly on ebay had the year service for $30 for a while, on sale, also was $40, but it was for a transfer, included sim.
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Homeskillet

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Even though I have a flip cell phone I do use it quite a bit. As a self employed army of one I have to take the thing everywhere. I always use them till they die. I think I am on only my 3rd one in 25 years. My first was destroyed when I had to dive out of the way of an out of control car. The 2nd one was a Razr and some of the buttons stopped working.
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Simon R. Rhodes III

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I have no problems with the LIMITATIONS. I have a problem with the NEW RESTRICTIONS. I also have 15GB per month so same boat just different paint!
(Edited)
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Simon R. Rhodes III

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Even so the restriction is too much. Lowering the speed by half would have sufficed, but no let's kick that 7% in the bullocks. No I'm not pulling that number out my rear either. Read it in the podcast recap on the blog page.
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Snuffleupagus

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You know what your beam load is?

Whatever the algorithm is, your beam appears more congested than the op's (or hardware issue), so, you're getting rightfully slowed more.  The OP is able to download over a gig an hour, so, apparently, more to go around.  Pretty simple solution, play something else that doesn't need an update.  Or, do something else entirely.  Deal with it until the crisis is over.  Be an adult about it.  Because your incessant whining accomplishes absolutely nothing.  It won't get the new satellites launched faster, and it won't lessen any internet load.  Demanding Viasat to take bandwidth from others to satisfy your hobby will not work, and is completely selfish anyway.

And Bradley, yes they should, at least slow it a bit more.  But, as I said elsewhere, they are targeting the download hogs more, because they use/attempt to use disproportionately more -in one sitting- (multiple 10s of gigs streaming over hours and hours), vs those that stream within the limitations of their plan (480p for instance, or 360p).  Once the threshold is reached, many areas can't stream anymore anyway (at least practically), but downloads can still continue, continuing to use data.
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Bradley

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I’m for the 360p or lower option. Best to go ahead and block Apple TV, Netflix, HBO, Disney +, Amazon Prime, and other main streaming services.

Those are nonessential during these trying times.
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GabeU, Champion

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I don't think actually blocking streaming, including from any particular service, would fly, legally speaking.  
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Bradley

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Might be right. Let’s just slow streaming speeds below a usable level. That seems to be legal.

Actually with net neutrality abolished, I’m not sure anything related to streaming is illegal anymore.