Extreme Data usage on my MODEM that isn't even powered up.

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  • Updated 2 years ago
I just checked my account that has been without power for nearly 2 months at my remote Cabin.
It shows that this month so far 87% of my 10 gigs is used.
Funny thing is it is absolutely impossible that this can occur because the modem is not powered up PERIOD, I have generator power and the power has not been on since late October.
I called Customer Service and he asked to look at usage with my permission and he acknowledged that it shows the modem hasn't communicated in "A very, Very, long time"
So tell me exactly how you guys can claim I have used my Data.
When we were at the cabin this summer and fall we were out of data in about 4-5 days and my kids claimed they weren't streaming anything.
Sounds like you guys were faking the data use from the start.
I expect a reply to this!
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John James

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  • Feeling RIPPED OFF!

Posted 2 years ago

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Gwalk900, Champion

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What you see is a meter that is "out of the loop" due to lack of communication with the modem.
A satellite connection is different than a ground based system it has an added "loop" that consists of Modem>TRIA>Satellite>Gateway
If that loop is broken by any number of things like power or weather related events then "reporting" and "sync" functions are not performed.
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John James

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WTF is your point? Myexede says my data is @ 8.7 gigs used with 4 days left in the cycle and that is lITERALLY FUCKING IMPOSSIBLE AS THE SYSTEM IS NOT EVEN IN OPERATION.
Do you just flap your gums on every single post and spew the same regurgitated crap.
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Gwalk900, Champion

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Tusk, tusk, you language is terrible for a public forum that may be visited by children and Nuns.
Shame on you.
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Gwalk900, Champion

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"When we were at the cabin this summer and fall we were out of data in about 4-5 days and my kids claimed they weren't streaming anything."

Re-post but applies:

Data doesn't just go POOF:

 The meter is not going to update if the modem is not in communication with the gateway.

As to having a counterpoint to what Exede claims for usage I suggest getting a router that tracks usage by device IP.

I have a Asus RT AC3100:




Considering that EVERYTHING, wired, wireless and internal router usage has to go through the router, it sure takes the mystery out of it.

Once you ID a given machine as high user load GlassWire on that machine for a closer look at what programs and background processes are using what and when.



The free version of GlassWire works very well for our purposes.
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Old Labs (VS1-329-L12FZ)

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Explained and confirmed by a user over in the following post (albeit different circumstances - user was on vacation and noted usage for modem unplugged at home):

https://community.exede.com/exede/topics/been-on-vacation-with-modem-unplugged-and-data-being-used

   
Simply stated when modem is unplugged or unable to communicate, it can't synchronize with "usage central" until plugged back in and communicating - on returning home and plugging it in user confirmed the meter reset properly.

As in his case, continue monitoring the usage meter to ensure it doesn't climb while unplugged - that would obviously indicate a problem.
(Edited)
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Jennifer Recor

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Gwalk900 & Old Labs - I understand what you are trying to say here, but, if our billing and service cycle is 30/31 days, we should not be penalized in the next billing cycle for data “used” when the modem is brought back online.  Once we use all our data (say 10GB) in the billing cycle, Exede shuts our service down, or slows it down significantly.  The Exede business model also requires us to buy more data should we want to finish the billing cycle with Internet and it does not allow us to carry-over any of our own data we have already paid for but not used.  So, if John uses any amount of his 10GB in January at the cabin, shuts the modem down and does not turn it on again until June, while I agree that the modem needs to “catch up”, he should not be penalized by removing that data from his new 10GB allowance.  He should be able to start again at his full 10GB.  Does that make sense, or, I am not understanding how Exede service works?

(Edited)
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Old Labs (VS1-329-L12FZ)

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As noted in the thread linked to above, the modem reset to 0 once the modem was powered back on - that user lost no data when spanning a monthly cycle - i.e. no data was removed from the new allowance.

 

I've said it before and will say it again for the ViaSat folks... much of the confusion regarding the meter always being a peek into the past and not the present due to delayed reporting and other variables such as pointed out here in this thread  could easily and simply be eliminated by adding a date and time stamp to the usage meter display. Something along the lines of:

"As of mm/dd/yyyy at hh:mm AM/PM your usage was..."

Clearly this information is being recorded in a centralized database of some sort and any reputable database has facilities for appending a date and time stamp indicating when data was recorded. One of the hazards of not having a real time usage meter and the modem only reporting differential usage (or so it appears) between server polling intervals for usage (the modem doesn't contain a meter but rather a simple counter IMHO which is polled every 15 minutes under normal circumstances and greater transparency on ViaSat's part as to how the process actually works would alleviate some concerns - but my experience has been that it's accurate after going through great pains to verify but YMMV ).
(Edited)
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Gwalk900, Champion

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Old Labs,

Nobody wants to read that because it doesn't fit the perceived picture :(

(crawls back under rock)


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Jennifer Recor

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Old Labs - that's a great idea.  It would likely eliminate some of the Exede calls into technical support.