Trouble with Exede Voice

  • 2
  • Problem
  • Updated 1 year ago
  • Acknowledged
  • (Edited)
ALIANZA which is a very bad VOIP service provider that unfortunately is Exede Voice decided to change its systems this weekend (7/6/17) without informing customers. The result is no access to manage phone service, and no ability to change forwarding, E911, and account information. After multiple calls to tech support, they disclosed that one of the important changes is that third party devices, yes that means your answering machine, is not going to be supported. You will be FORCED to use Exede/ALIANZA voice mail. That is apparently one of the factors screwing up the ability to forward, or NOT forward calls to another number. So, for all of YOU who like me are paying premium dollar for a - poor, minimal telephone service guess what, your service is going to get worse. Some Executive at VIASAT needs to make some heads roll at Exede Voice/ALIANZA for one of if not the poorest implementations of a phone service EVER! I'm dumping Exede Voice as soon as I can get my number ported elsewhere. Exede Internet will be right behind that.
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Rick Van Leeuwen

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  • ANGRY!

Posted 1 year ago

  • 2
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Mathew Smith

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I have had a good experience using Ooma for VOIP phone service over Exede.  (http://www.ooma.com)  There's a modest price for the hardware and then minimal monthly fees (just a buck or two in taxes), or an inexpensive monthly plan (about $10 a month) for more advanced features.  Ooma isn't guaranteed to work over satellite internet, but I find it's been reliable.  There can be a very slight lag in conversations, and of course you might lose a signal in a thunderstorm or snowstorm, but that would be true with Exede Voice.  If you're not happy with Exede Voice, I'd recommend giving Ooma or another VOIP service a try.
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Rick Van Leeuwen

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Thanks Mathew. I have a Telo and am evaluating. VoIP works fine on my smartphone. Considered taking the money I spend on EV and putting it toward data plan. But I'm finding data unreliable lately. Modem reboots or service just drops, sometimes multiple times a day.
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Jim, Champion

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I've been using MajicJack for almost 2 years now without any problems at all. I have all the standard features such as free nationwide calling, voice mail, call forwarding, etc. for $35 per year. There was no problem porting my number. I got mine at WalMart for $53 which included equipment and service for the first year.
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Rick Van Leeuwen

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Thanks Jim. I have an Ooma Telo and am evaluating that.
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virginia prewett

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We downloaded TextNow for Vouc and it works pretty weoo. No forwarding but has voicemail and is FREe
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J&J

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Lesser service should come at a lesser price. I signed up for exede voice and all that came with it for an agreed price. Where is our explanation from exede as to why the change.  Exede voice is not a free service like email, we pay for voice service and I expect to get what I paid for.
 
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Diana, Viasat Employee

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Hi Rick, I'm sorry you had a poor experience with Exede Voice Service. Have you contacted us for assistance?  Is Exede Voice working for you now?  Please send an email to exedelistens@viasat.com  with your account information and we will be happy to  work with you.