ALIANZA which is a very bad VOIP service provider that unfortunately is Exede Voice decided to change its systems this weekend (7/6/17) without informing customers. The result is no access to manage phone service, and no ability to change forwarding, E911, and account information. After multiple calls to tech support, they disclosed that one of the important changes is that third party devices, yes that means your answering machine, is not going to be supported. You will be FORCED to use Exede/ALIANZA voice mail. That is apparently one of the factors screwing up the ability to forward, or NOT forward calls to another number. So, for all of YOU who like me are paying premium dollar for a - poor, minimal telephone service guess what, your service is going to get worse. Some Executive at VIASAT needs to make some heads roll at Exede Voice/ALIANZA for one of if not the poorest implementations of a phone service EVER! I'm dumping Exede Voice as soon as I can get my number ported elsewhere. Exede Internet will be right behind that.