Exede preventing downloads after hitting data limit

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  • Updated 5 years ago
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I hit my data limit much earlier than normal this month.  My fault, I used every bit of it.  What I find unacceptable is that Exede prevents any file downloads beyond the high speed data limit.  I need to be able to download some files - even at the throttled speed - for my job.  Specifically download.microsoft.com is prevented along with a number of additional sites. 

I thoroughly understand that once I use my data bucket that the data speed will be throttled. What was not mentioned is that access would be prevented.  There are a number of other sites that mysteriously stop working.  Not cool guys.

I general, I have been pretty pleased with the performance overall. But I didn't sign up to be prevented access.

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Gary Gray

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Posted 5 years ago

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Photo of Steve Frederick-VS1/Beam314

Steve Frederick-VS1/Beam314, Champion

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Gary Gray, the Exede DAP policy states

If you use up your data allowance before your monthly reset date, we may significantly slow and/or restrict your service, or certain uses of your service, until the end of your monthly measurement period.

This  is what you agreed to when you signed up for the service. You can do these downloads during the LNFZ, even if you have exceeded your data, at full speed with no restriction.
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Bobbie Blackman

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When you're out you're out, but at least you can use during the LNFZ thats better than most. Are you part of the exede staff Steve? if so great job.
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Steve Frederick-VS1/Beam314, Champion

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Bobbie, not any part of Exede's staff, just another subscriber trying to offer a little help where I can. The only thing I get from Exede is reliable, fast internet service, for the standard price. Have a great year.
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Bobbie Blackman

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The year is just starting so we will try, I think if folks just work with the people here they will be much happier. I met Kimberly on facebook.
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Exede Amber, Employee

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Hello Gary Gary, what Steve has commented about on the Late Night Free Zone being a time that you still have full access to download is perfectly accurate. If you have any further questions about your usage please send an email to exedelistens@viasat.com and I would be happy to help.
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Gary are they still having great gig give away where you can get 5GB free. That would help for this time. I just sent email to exedelistens@viasat.com last monthand got my 5 gigs right away. Don't know if they are still don't that but wouldn't hurt to ask.
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Exede Kimberly

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The Giveaway is very much still available. Good suggestion HMC1940. (:

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