Unhappy with speed

  • 1
  • Problem
  • Updated 4 years ago
  • Acknowledged
  • (Edited)
Exede is NOT the fastest internet service as they claim. Infact it is the slowest with problems every single day. Very unhappy since I started a year ago...i have no other internet options so Im forced to deal with them. There's too many down time..so Im paying for down time not to mention Im losing on my online business because I cant have access. Very poor customer service people who are arrogant and unprofessional. Their billing is inaccurate. I just paid my bill and my data is already 78% used...how can?.. it's has always been like that....suspects they are billing me for the data usage while on free pass..they are rolling it over to next billing any free pass data used to the next billing.
Photo of Eduardo Ramos

Eduardo Ramos

  • 3 Posts
  • 1 Reply Like

Posted 4 years ago

  • 1
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Diana, Viasat Employee

  • 2413 Posts
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Hi Eduardo, I'm sorry you feel that way.  You are a valued customer and
we are committed to explore all options to reach a satisfactory solution to your system issues. Please send your account and contact information to exedelistens@viasat.com.
We do not bill our customers for service used the previous month.

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