I have free web browsing and email, and was told today they were mistakenly counting it toward my plan.

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  • Updated 3 years ago
  • In Progress
  • (Edited)
I started getting a message yesterday morning that  says "Welcome! You have reached Service Activation." Then it goes to another page and asks for my customer number. I have the Evolution plan that includes free web browsing and email, and a freezone from 3-8. When I called I was told my internet was cut off because I used all my data. After I let this Liar finish, I told her that I was trying to send email at 7am. She then told me that they were mistakenly counting this toward my data, tried to put me through to a supervisor, and disconnected me. If you have a number for this CEO or corporate, let me know.
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Sheila Siegel

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  • beyond frustrated

Posted 3 years ago

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Diana, Viasat Employee

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Hello Sheila,  I am so sorry!  I know this is frustrating. We want to make sure that we do everything
possible to provide you with an amazing experience here at ViaSat from this point on. I would love
to assist with this issue. Please send an email to exedelistens@viasat.com with your account and contact information.
(Edited)
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Sheila Siegel

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Diana, I've already done that. If it went to you, then perhaps you could take of it. It's a crapshoot as to who you will reach at Exede; 99% of the operators start the conversation by turning the tables on you because you've used your data. They put in a brand new modem a week ago, and it took 5 days to get a tech who then rescheduled me for 8 hours after my initial appointment. Less than a week later and I have this problem. If you have a direct email, I'm happy to send you my info but otherwise, trust me, no one at "Exede Listens" is going to do anything.


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Steve Frederick-VS1/Beam314, Champion

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Sheila, that email address is reserved for the moderators of the forum, they are ViaSat/Exede employees and they will get you going. There are just three moderators.
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Sheila Siegel

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Service down since last Thursday. Still no help from anyone at Exede. At least 3 hours on the phone and 6 phone calls. They have no intention of fixing their "internal problem" that they finally admitted to late Friday, and had the nerve to tell me I have to wait 72 hours for it to be repaired. I'll be flaming this company non-stop online until it's repaired.
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Steve Frederick-VS1/Beam314, Champion

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Sheila, have you sent an email to exedelistens@viasat.com? You will get a much better, and faster response than calling on the phone.
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Diana, Viasat Employee

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Hi Sheila, I received your email Saturday and escalated your issue regarding your data. They reviewed it and have reset your data today.  Please let me know if you continue to have data issues by sending us an email to exedelistens@viasat.com.