Double charge on credit card?

  • 1
  • Problem
  • Updated 3 years ago
  • In Progress
  • (Edited)
exede is the worst internet provider I have ever had they take your money and then it takes weeks to get it back. They charged my card twice in 2 minutes but it is taking weeks to get it back, I will change providers because they dont handle their customers like they should
Photo of Lisa McNichol

Lisa McNichol

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Posted 3 years ago

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Exede Lindsey

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Hello Lisa, this is truly not what we like to hear. The last thing we want is to lose a valued customer. Please allow me the chance to look into this for you. Please send your account and contact info to exedelistens@viasat.com. Thank you
(Edited)
Photo of Joan Bartlett

Joan Bartlett

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I had the same thing happen to me a few months ago. Rather than credit my account they just applied it to the next month's bill. Saved a lot of hassle.