Exede Evolution no longer offered?

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  • Updated 3 years ago
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I am an exede customer, (rather unhappily) I am only an exede customer because there is no other option other than hughesnet. I have recently been on Evolution plan for several months (almost a year). I decided to try to move to a higher plan to see if it fit my needs better, exede 15 and the same habits I had with evolution ended with me being maxed out in half the month. I use less than an hour of streaming of anything per month and heavy email and website usage. I had no option but to move to exede 25 because bandwidth throttling past the cap didn't allow me to access secure websites at all. Now, I want to go back to Evolution on my next billing cycle *the 4th*. I was just told that I cannot, i'll have to callback on the 4th. And that the evolution might not be available anymore. I work from home, and am willing to pay for service. But paying $120+ when it is less than the quality of the connection i got when i paid less than $70 is absolutely dumb.
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Eric Phipps

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Posted 3 years ago

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Steve Frederick, Champion

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Eric, I believe that if you switch plans, you cannot make another switch within 30 days. The Evolution plan is still available in some of the beams, on others it may not be available. You should just check back with Exede after the 4th. You might get a better answer if you contact one of the forum Social Media Moderators by sending an email to them at exedelistens@viasat.com. In that email, reference this post, along with your account number and/or phone number so they can identify your Exede account.
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Exede Beau

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Eric, I received your email and left you a voicemail. I look forward to speaking with you.
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Eric Phipps

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Beau,

Thanks. I'll try to get in touch with you tomorrow. 
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Eric Phipps

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Called Beau on 4/6/15 and 4/7/15. Apparently he has better things to do. 
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Exede Beau

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Eric, I was out of the office on 4/6, sorry about that. I sent you an email and left you a voicemail with more detail. Let me know what you decide and I'll get it taken care. Thanks for your patience.
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Dawn Spades

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Please let me know if you can look into what may be going on with my data. Thank you. AmberDawnLca@icloud.com

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