Exede continued to bill me for 25 Mbps after they made changes in my area that did not allow 25 Mbps. After checking my download speed I found that it did not exede 8 Mbps. I thought maybe this is due to heavy traffic so I checked it for three months 30 days apart. (via cat6 patch and WiFi. 8 Mbps download. I signed up over a year ago for the 25 Mbps download speed. I called today and the representative on the phone explained that Exede made a change July 18th that no longer allowed people in my area to receive download speeds more than 12 Mbps. I was not notified of the change, nor was I billed less because of the change they made without my knowledge. ( 12Mbps is $10 less per month than the 25Mbps according to the Exede website) Exede also billed me for 14 months worth of rental equipment even though my first billing statement clearly shows I paid the agreed upon $199 up front fee for 24 months of rental equipment. ($40 of additional cost) It appears to me that Exede is pushing the line regarding FCC rules and is not compliant with Illinois laws. I have voiced my concerns with both aforementioned parties. Advice: Avoid doing business with Exede. Either the company is purposely misleading or they are incompetent.
PS I most likely would not have written anything, (I usually just take my money elsewhere and say nothing when disappointed) but when I read the responses of the Exede trollers I felt that I had to make my experience known.
PS I most likely would not have written anything, (I usually just take my money elsewhere and say nothing when disappointed) but when I read the responses of the Exede trollers I felt that I had to make my experience known.
Terry Mertens
Steve Frederick-VS1/Beam314, Champion