Exede are crooks, after finally coming to some agreebable solution to disconnect the service, now Exede is claiming they didn't receive all the equipment in their return box we shipped back to them. The best part is I had read so many complaints about Exede, and one of the many complaints is the issue of Exede sending customers to collections, I read these complaints luckily before I sent their equipment back, and to assure I wouldn't have any problems just in case, I took pictures of me placing the equipment in the return box at the UPS drop off facility, luckily with the UPS agent helping me, with the sealing the equipment, and so happens with my luck, I ended being one of those victims, from Exede false claims of not receiving their modem. After the numerous problems I had with this company, the last thing I needed was to receive a false claim of not sending the modem, to me this is the most expensive paper weight which is probably worthless by itself I I would of kept, which I didn't. After speaking to Christy at Exede corporate and her playing it off like I would be a suspect in stealing this worthless piece of equipment, I am going to the FCC and the president of Directv which I been directly in contact, since they were the ones responsible in referring me to Exede satellite service which Directv admits their sales rep misled us to Exede, this just another reason for me to explain to Directv and FCC with proof of Exede intentionally trying to rip us off, with pictures and statement from the UPS agent, from the drop off facility, which luckily I know from all my Ebay dealings and UPS shipping stating Exede false claims it didn't receive the modem. With that said, if any of you reading this blog, use extreme caution when returning any equipment back to Exede, this company unfortunately are very deceiving and are crooks!!