Excellent Customer Service experience.

  • 2
  • Praise
  • Updated 3 years ago
I am still struggling with the relatively low data cap as I came from a home with fiberoptic and 400GB/mo, but I wanted to say that I was very impressed with the Exede Customer Service response to a recent problem. I had hit my 25 GB limit a few days before my monthly reup and was using the internet on data restriction. When the meter reset last night, I had my full 25 GB but the speed was still at the restricted level (pretty much the same as a dialup). I e-mailed Customer Service and, even though they only committed to addressing it within 24 hours, they took care of it in about 15 minutes, by reseting the modem a couple of times and then sending me an e-mail that it had been fixed. Thank you, Debbie T!   I figure if we are free to post complaints, we should let everyone know when they do a good job, like this.
Photo of ParrotGuy

ParrotGuy

  • 9 Posts
  • 1 Reply Like

Posted 3 years ago

  • 2
Photo of Exede Lindsey

Exede Lindsey

  • 1827 Posts
  • 163 Reply Likes
Hello ParrotGuy, 

Thank you for sharing this positive post , we always love hearing about great experiences from our customers, If you need anything or have questions about your account please feel free to send us an email at exedelistens@viasat.com and we will be happy to assist! =)
(Edited)