Excede Voice Activation

  • 1
  • Problem
  • Updated 9 months ago
  • Acknowledged
i am trying to activate my Excede voice service. I put in the number starting with a 4 that I found on my shipping label and my last name and I am getting invalid account.
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Diane Burson-Hackett

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  • confused

Posted 3 years ago

  • 1
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corey ellis

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Call Exede and go through the prompts until you hear the one that says exede voice, and select that option. They will be able to get you up and running in no time.
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Exede Lindsey

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Hello Diane, I would like to verify and make sure your voice account has been set up correctly so we can get this activated for you quickly. Please feel free to send your account and contact info to exedelistens@viasat.com or you can contact our Voice Customer Care at 855-463-9333. Thank you    
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John Rowland

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trying to activate voice account, says invalid acct.  plz help!
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J&J

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If you can get to your account info at the "account.viasat.com" click the "Billing and Payment" tab.  There will an account number there that does not start with a "4" but maybe starts with a "3" and you should try that number to activate your phone.
 
It worked for me a couple years ago.  It used to show both numbers, including the one that starts with a "4" but that was incorrect, the one that starts with the "3" worked.
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Tony Bernhisel

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trying to get into voice i am getting a message that my cc is wrong
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Matt B, Viasat Employee

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Please call Customer Care at 855-463-9333, go to https://www.exede.com/contact-us/ and select Agent Chat, or send an email with your account number and a detailed explanation of your issue to ViasatListens@viasat.com.