i am trying to activate my Excede voice service. I put in the number starting with a 4 that I found on my shipping label and my last name and I am getting invalid account.
Hello Diane, I would like to verify and make sure your voice account has been set up correctly so we can get this activated for you quickly. Please feel free to send your account and contact info to firstname.lastname@example.org or you can contact our Voice Customer Care at 855-463-9333. Thank you
If you can get to your account info at the "account.viasat.com" click the "Billing and Payment" tab. There will an account number there that does not start with a "4" but maybe starts with a "3" and you should try that number to activate your phone.
It worked for me a couple years ago. It used to show both numbers, including the one that starts with a "4" but that was incorrect, the one that starts with the "3" worked.