error when trying to browse some websites from ViaSat network

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  • Updated 7 months ago
When I try to browse to a website run by a volunteer organization I belong to, I get ERR_CONNECTION_RESET errors in all my browsers and devices, ONLY when on my ViaSat network. If I take the phone or laptop to a public wifi site or when I connect at work, I have no problems. I read some forums that suggest that it's because ViaSat has a DNS that is blocking it?
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Brian Savage

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Posted 7 months ago

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wm4bama, Champion

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Copy and paste the URL of one of your web sites that don't work and allow some of us to test it.
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DavidBrowserGuy, Browser Expert

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Brian,
Could you please send an email to browser@viasat.com that includes the phone number associated with your account so that we can take a deeper look.
Thanks!
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Matthew Cordes

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I am having the same problem on my home network (Exede/ViaSat) connecting to our church website that we manage. churchatgarrett.org will not load, my emails will not send or receive.  I have to turn my iPhone (Sprint) into a hotspot in order to connect. I connect at the church building and my business office (both Mediacom) just fine. Is ViaSat blocking certain servers? It just started within the last few hours.
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Jab

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RE: "Is ViaSat blocking certain servers"

I don't think so...sometimes a DNS server gets misconfigured/etc., or user's computer needs to flush DNS entries.

ipconfig /flushdns on Windows 7 via DOS command

I use a public DNS server, Google's 8.8.8.8  which for me, is configured in router...YMMV.

http://churchatgarrett.org/ works fine here
(Edited)
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Matthew Cordes

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Not sure I understand. I don't have this problem with the same devices on different networks. 
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Jab

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The church's site is registered via Godaddy

Registrar URL: http://www.godaddy.com

and in years past, there has been issues with this site.

If one Googles:   godaddy dns issues

one can see how others have had issues.

Again, it works fine where I am (WB-1:163 Denver Server), and Viasat has a number of servers (Dallas, Seattle, Salt Lake City, etc).
I just checked Google's DNS server against one of Viasat's and
both put out same information.

nslookup churchatgarrett.org 8.8.8.8
Server: google-public-dns-a.google.com
Address: 8.8.8.8

Non-authoritative answer:
Name: churchatgarrett.org
Address: 64.91.248.71
==========================
nslookup churchatgarrett.org 99.196.99.99
Server: 99-196-99-99.cust.exede.net
Address: 99.196.99.99

Non-authoritative answer:
Name: churchatgarrett.org
Address: 64.91.248.71
================================

Try inserting this below into your web browser.

www.churchatgarrett.org
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Steve Frederick, Champion

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churchatgarrett.org loads just fine from my Viasat connection. I m on beam 314, south central NY state.
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Jab

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Matthew

As suggested, the possible reasons are numerous.  A misconfigured DNS server is one, and there is a means to check, as explained above using a DOS Command called "nslookup."

I realize most consumers are computer illiterate, but here are other reasons, not all:

Firefox can't load websites but other browsers can - This article describes problems where Firefox cannot load websites, but other web browsers (such as Internet Explorer) can. When this happens, Firefox may show a Server not found or Unable to connect error message.

As noted for Firefox, IPv6 and/or DNS Prefetching may have to be turned off, or that "first clear your Firefox cookies and cache."

My desktop computer and router are setup to run IPv4 only...Viasat uses IPv4 format, but IPv6 webpages can be fetched via their equipment.  I know there are consumers with their systems configured to use IPv6, and they seem to have no issues.  In earlier days, this was not true.

Hence, if you can, do nslookups as shown above first...clear your cookies/cache...and if using Firefox, consider their advice.  Also, if using another browser, Google it for DNS errors, page load issues, etc

All this said, both Hughes and Viasat have had in past specific URLs that can't be fetched...something screwball going on via equipment/programming.  I have no idea if Viasat has a list of these.  Additionally, Godaddy has had DNS issues for years...various reasons.

Lastly, get Opera, and use "their" VPN.

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Bev, Champion

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Site loads fine, only the MEDIA page is giving me a 404 error in other words the server the site is hosted on cannot find the MEDIA page of the site.

Try a different browser. I'm running Sparrow (the Viasat Browser.)
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Matthew Cordes

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UPDATE: I flushed the DNS server last night. It still do not work. I woke up this morning and gave it a shot again. It worked. Everything worked. I have no clue what happened.

Bev:  The Media page is a 404 error because we unpublished it recently (before we were able to put "Under Construction" page up, we lost connection.) Will be putting back up soon. 

Thanks everyone for the help. The problem came and went the same way: inexplicably.