Equipment was returned but Account charged

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  • Problem
  • Updated 2 months ago
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I disconnected my service on 9/17.  I shipped the equipment back on 10/7/19 and it was received on 10/10/19.  This is based on the UPS Tracking # on the label.  

I received a bill today, 10/17/19,  AND MY BANK ACCOUNT WAS CHARGED $150 on 10/14/19 for Equipment Not Returned!!!  AFTER THE EQUIPMENT WAS RECEIVED!!!

I chatted online with an agent.  He confirmed that my equipment was received.  To sum up the chat, he said he would put in a request for a refund.  And it would take 7-10 days.  He also said should we wait for the refund to process "automatically", it would take 14 days.  He also made comments such as "this is the best we can do", etc. 

In total we chatted for 25 minutes.  Any time there is a problem, it will take a LOT of your time to get it resolved.  And it is ALWAYS not resolved and you will need to continue to follow up.  

This is once again another example of how poor this company is.  People beware - keep track of EVERYTHING.  
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jane

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Posted 4 months ago

  • 2
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Diana, Viasat Employee

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Hello JaneFirst, I would like toapologize for the troubles and frustration that you experienced regarding returning your equipment and  refund.  If you need additional assistance, please send an email to viasatlistens@visat.com.  We're here to help.
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Homeskillet

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It does seem these days tasks done by entry level workers get fouled up at a level never seen before. Who knows what causes it, probably a combination of factors. I ordered a load center and circuit breakers from Lowe's recently. It came in 3 separate boxes. All 3 boxes were poorly packed and had damaged items. They were all packed with those airbags, 7 in each box, all of them deflated because of the sharp edges of the items they were packed with.

You would think a company the size of Lowe's would have standard shipping practices and properly trained warehouse workers.
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ExSatUser

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The receiving company probably doesn't care because it is recycled junk anyhow.
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Homeskillet

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How hard is it to count to 3 and then make an entry in a computer?
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Brad, Viasat Employee

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We would have to contact our logistics team. email us at viasatlistens@viasat.com if you haven't already. We're a little drowned in email and an approaching holiday but we'll work with you. If we can find it a refund will be processed. Sometimes it takes a few days for it to do so. 
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gm92066

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My equipment return box is packed, photographed, weighed, and tracking number recorded. I have NO payment method on file. Will be shipping this week also, can hardly wait to join in the fun, this is a laugh a minute!
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margie simms

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Hello Jane apperently this is only for employees to respond to you.  May i say good luck and please don't let them tell you anything that you would not believe otherwise.  I do not want to break the community standers all i can say is reach out to conflict resolution team
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gm92066

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Dropped off my equipment return box today, 12/24. Here is the tracking number 1Z6ER7339021255251 in case anyone wants to follow the progress (hint, hint Viasat???). Oh i forgot they don't really care!

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ExSatUser

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Read of a driver (cant remember if Fed-Ex or UPS was tossing packages in a ditch this week. Good luck!!!
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Homeskillet

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The cousin of an ex-employee of mine worked as a temp unloading trucks at a UPS hub. He told us the supervisors encouraged people to kick the small boxes out of the back of the truck instead of bending over, picking them up and walking them out, to save time. Your experience with UPS, FEDEX, or USPS depends on who is managing the distribution center on the shipping and receiving end. 
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joan arquette

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It Will be the 26 th if this month
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GabeU, Champion

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What will be the 26th of this month? 
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ExSatUser

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Boxing Day!