I disconnected my service on 9/17. I shipped the equipment back on 10/7/19 and it was received on 10/10/19. This is based on the UPS Tracking # on the label.
I received a bill today, 10/17/19, AND MY BANK ACCOUNT WAS CHARGED $150 on 10/14/19 for Equipment Not Returned!!! AFTER THE EQUIPMENT WAS RECEIVED!!!
I chatted online with an agent. He confirmed that my equipment was received. To sum up the chat, he said he would put in a request for a refund. And it would take 7-10 days. He also said should we wait for the refund to process "automatically", it would take 14 days. He also made comments such as "this is the best we can do", etc.
In total we chatted for 25 minutes. Any time there is a problem, it will take a LOT of your time to get it resolved. And it is ALWAYS not resolved and you will need to continue to follow up.
This is once again another example of how poor this company is. People beware - keep track of EVERYTHING.
I received a bill today, 10/17/19, AND MY BANK ACCOUNT WAS CHARGED $150 on 10/14/19 for Equipment Not Returned!!! AFTER THE EQUIPMENT WAS RECEIVED!!!
I chatted online with an agent. He confirmed that my equipment was received. To sum up the chat, he said he would put in a request for a refund. And it would take 7-10 days. He also said should we wait for the refund to process "automatically", it would take 14 days. He also made comments such as "this is the best we can do", etc.
In total we chatted for 25 minutes. Any time there is a problem, it will take a LOT of your time to get it resolved. And it is ALWAYS not resolved and you will need to continue to follow up.
This is once again another example of how poor this company is. People beware - keep track of EVERYTHING.
Posted 7 months ago
Diana, Viasat Employee
Dropped off my equipment return box today, 12/24. Here is the tracking number 1Z6ER7339021255251 in case anyone wants to follow the progress (hint, hint Viasat???). Oh i forgot they don't really care!
Read of a driver (cant remember if Fed-Ex or UPS was tossing packages in a ditch this week. Good luck!!!
The cousin of an ex-employee of mine worked as a temp unloading trucks at a UPS hub. He told us the supervisors encouraged people to kick the small boxes out of the back of the truck instead of bending over, picking them up and walking them out, to save time. Your experience with UPS, FEDEX, or USPS depends on who is managing the distribution center on the shipping and receiving end.
It Will be the 26 th if this month
GabeU, Champion
What will be the 26th of this month?
Boxing Day!
Homeskillet
You would think a company the size of Lowe's would have standard shipping practices and properly trained warehouse workers.
ExSatUser
Homeskillet
Brad, Viasat Employee
gm92066