equipment return

  • 2
  • Problem
  • Updated 4 years ago
  • Acknowledged
I had your service for 1 day and cancelled. I received the box to return the equipment and promptly did so. I even had it shipped certified to be sure I had proof(especially when dealing with this company). Now I am being told the modem was not returned. Seriously! Why would I keep something I have no use for. I followed the equipment return instructions to the T. It looked exactly as the diagram instructed! I have read many forums about this company claiming the modem or TRIA was not returned when indeed it was.This is very unsettling if not completely fraudulent and unethical company practices!
Photo of Nicole Poirier

Nicole Poirier

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Posted 4 years ago

  • 2
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Diana, Viasat Employee

  • 2450 Posts
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Hi Nicole,  I can certainly understand your frustrations and apologize to  you for having to go through this .
Please send your account and contact information to or call Exede Internet Customer Care at 855-463-9333.