Easy Start Guide For Exede

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Hopefully this one doesn't get deleted. 

This is a guide.

Most if not all of your questions will be answered below.

SPEEDS

First, this internet is NOT made for games that require a quick response to the server (World Of Warcraft, League Of Legends, DOTA). The signal from your computer has to go through your modem and out to the satellite and then 22000 miles up in space then to the server then 22000 miles back down to your modem then to your computer. Takes about a second but it's enough to ruin an online game. Facebook games and the like work just fine, also, turn based games work fine also, as long as they aren't dependent on ping.

Second, this isn't Google Fiber. You aren't going to get gigabit speeds. Even if we did, you'd have to have a special modem and router to handle the speed. On the top end of Exede, we get 2.4 MB/s | 24 Mbps download speeds. ALOT can affect your speed. Improper installation, network congestion, poor Ethernet cables/router, poor weather, asteroids knocking the satellite out of orbit, etc.  
These are my speeds and I usually download about 30 GB a night during the LNFZ. 

That is MEGABYTES not megabits. That means I can download a 100 MB file in about 40 seconds. Give or take a few seconds. 
Also, proof that the network isn't all that bad is below.



That is ~60 GB downloaded during the LNFZ over 2 nights (or 10 hours).


DATA USAGE

Alot of whining comes from people that say their data disappeared. No, just no. Your data didn't disappear, it was used. Whether you know it or not, your computer downloads updates automatically unless you set it not to. 
This is what you should set your Windows Update to if you want it to check but not download updates. 



There are two main causes to "disappearing" data. 

  • Insecure router (no password / open network)
  • Updates from devices (phones, laptops, desktops)
YouTube, Netflix, and HULU are also data eating culprits. Videos are data. Anything on the internet is data. Videos are a known source of large data.

So, your data isn't being misplaced. It's being used, unbeknownst to you. 


I might add more if this thing doesn't get deleted again.
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Shawn Snyder

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Posted 4 years ago

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Photo of Old Labs (VS1-329-L12FZ)

Old Labs (VS1-329-L12FZ)

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Good tips, Shawn...

Probably not deleted - just some automated/manual archive process. Older posts can be difficult to find and the search provided by this Get Satisfaction powered forum is not particularly robust (and for all intents and purposes they can be considered to be logically deleted if they can't be easily found).

Some of us have taken to consolidating common recommendations into:

Data usage tips | Exede Internet Community  or Some tips on Windows 8 data usage | Exede Internet Community

and try to keep them alive linking to them in other replies, feel free to join the club adding and linking.

For awhile the link to the first was prominently displayed in the sidebar of the main page but has been supplanted by something else. The real problem is the lack of a sticky feature for moderators to keep common suggestions and advice prominent.
(Edited)
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A. Everett Neuman

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Hi Shawn,
Good prospective on tracking and controlling data for satellite systems.

You should copy and paste the whole post into the main article/ post as Lab suggested.

Any help is good help, Thanks for your addition. It is a very popular subject and members need different ideas to tune their setup.

Enjoy the forum, and thanks again.
Everett
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Exede Kimberly

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Great post Shawn. Very helpful to those having a challenge with hammering down their usage etc. Keep a postin'!
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HMC1940

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Thanks Shawn good information and wrote so it's easy to understand. 
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GeoCom

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Shawn,

Nice post.  Very Helpful.
I do have concerns tho about your speed you posted.
I have never seen speeds that low from Exede....
Mabe call tech support and have them look at your
SVTs .... you may need your dish repeaked or something.
Just a helpful thought.
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HMC1940

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I'm not real tech savy. What's the difference between bytes and bits?
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Steve Frederick-VS1/Beam314, Champion

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A byte is a string of 8 bits, like a computer "word"
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HMC1940

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Thank you. Got it now what it means.
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Old Labs (VS1-329-L12FZ)

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HMC, from your old cheer leading days  - 2 bits, 4 bits, 6 bits, a dollar ;) or in this case, 2 bits, 4 bits, 6 bits, a byte!
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HMC1940

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Oh yea I remeber those days wayyyyy back when.
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Hal Z Bennett

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Wow! I was delighted to read Shawn's post. It's so tiresome to read posts here that misuse this venue, for example, scolding us as if we were the Exede tech dept or administrators. For the most part, Exede tech support has answered my questions or fixed problems I was having. But this community helps in other ways. Shawn's post is a perfect model for what this community is about, who we are, and how best to participate in a constructive way. Thanks again, Shawn.
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bill nord

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I agree with most of your comment, however, the part about "Improper installation and network congestion" are Exede's responsibility.  In addition, there's no excuse for poor customer service--complaints should be addressed in a timely manner.  Most users are not network/internet guru's and need that "pampering" that customer service should provide.
Good, informative article.  I work on computers and have been caught allowing client computers to update without my knowledge and using up by bandwidth quota.  Had to suck it up and take responsibility for my error.
Keep up the good info.
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WillyMcDee

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I'm still not sure.  Now that I know the difference between bytes and bits,  What is Exede selling  'Gbytes or Gbits???
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WillyMcDee

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After rereading my last post,  as old Lab would say it's not very clear.  What I'm asking, is the 10GB data usage that's stated for the Classic 10 Plan stated in 'Gbytes or Gbits??
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Old Labs (VS1-329-L12FZ)

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http://en.wikipedia.org/wiki/Gigabyte - see Consumer Confusion

Blame Microsoft for the historical confusion - it's why Microsoft shows my 512GB solid state hard drive (as advertised on the box) being 461 GB (476.94 GB including OEM and recovery partitions)

I think you'll find ViaSat uses the proper designation. My router, uses GB improperly however when I make the conversion the Exede usage meter accurately reflects my router's usage counts.

Techies tend to think in binary not decimal, ask them a simple yes/no question and you'll find there are exactly "10" possible answers.  
    
(Edited)
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WillyMcDee

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Let me try again.

Exede says that I am allowed 10GB data usage on my plan.per month.

Is that 10 G bytes
     or
is that 10 G bits

??
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Exede Kimberly

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Our data caps are measured in Gigabytes.
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WillyMcDee

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Thank you Kimberly.

I did learn a lot from the answers I received tho.
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HMC1940

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Me too

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