E-mails not received by one contact

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  • Question
  • Updated 3 years ago
At least one of my contacts is not receiving my e-mails. She's the only one that I know of, but I really can't be sure. I have checked my settings multiple times, and they are correct. Now what?
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Jerry Montgomery

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Posted 3 years ago

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JEP

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Double Triple check your contact list for accuracy.  Or, is she on Exede also?
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Jerry Montgomery

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I've done that several times, even deleting that contact and re-entering.  That didn't help.  Then, yesterday, she received one (finally), and when I replied to that one, the reply I sent, like all the others, was undeliverable.  Go figure.
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Jerry Montgomery

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I am Wildblue.  I think she's AT&T.
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Diana, Viasat Employee

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Hi Jerry, I'm pleased to hear your email finally reached your
contact. I'm not sure why it is coming back as undeliverable but I would like
to review the issue. Please send your account information to
exedelistens@viasat.com or call us at 855-874-9593.
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Kimberly Demchak

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I am having the same problem and have sent emails to these 2 people for 5 years. They get emails not sent from my wildblue account but from my work account. So I know I am accurate.
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Diana, Viasat Employee

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Hi Kimberly, Have they checked their spam folder? The email may be blocked by their email client. If you need additional assistance, you can certainly contact us at exedelistens@viasat.com or call our customer care service line at 855-874-9593 for immediate help.  Thanks