Due to strong demand, new installations have been suspended in your area. what does this mean exactly

  • 1
  • Question
  • Updated 11 months ago
  • Acknowledged
What is the definition of strong demand, because we don't have diddly for choices for internet service, so do not tell me things like due to strong demand. Unless that demand is from crappy internet providers who do not want real compotition.
Photo of John Schoenfelder

John Schoenfelder

  • 0 Posts
  • 0 Reply Likes
  • pissed off

Posted 11 months ago

  • 1
Photo of Marika

Marika

  • 132 Posts
  • 64 Reply Likes
To put it simply, it means those people who have diddly for choices are going with the better of the more than likely two choices they have in your area.  Thus, as of right now they have too many installation orders and such are currently suspended until they get that all handled.  Could also be beam related, but idk, anyways essentially for one reason or another they decided too many people have signed up and they can't pencil in anymore people right now. 
Photo of Bev

Bev, Champion

  • 3067 Posts
  • 1285 Reply Likes
Likely means your beam is at capacity, can't handle nay more customers, sold out. The good news is that Viasat 2 will me online in just a few short months. (Jan to March sometime probably) and, then, there will be plenty of room for more customers with new, better plans available as well.
Photo of computer1949

computer1949

  • 224 Posts
  • 8 Reply Likes
My place I got my service setup with they said the will not be able to take any more orders for exede internet. Due to too many people on the beam that was 6 months ago
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 3369 Posts
  • 1939 Reply Likes
It means they don't want to sell more subs on your beam right now for fear it will cause too much congestion during peak hours. What area of the country do you live in?
Photo of computer1949

computer1949

  • 224 Posts
  • 8 Reply Likes
700 thousand people are on viasat 1.
Photo of computer1949

computer1949

  • 224 Posts
  • 8 Reply Likes
Wait until viasat 2 in February or March I don't have speeds I'm paying for I think my beam is sold out too
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 3369 Posts
  • 1939 Reply Likes
It doesn't matter how many people are on the satellite, it matters how many are on the regional beam. For instance the beam over NYC probably has plenty of unused capacity. The beam over say Virginia, not so much.
Photo of Stephen Rice

Stephen Rice, Champion

  • 2194 Posts
  • 1094 Reply Likes
What the other posters said.  It means you live in an area covered by a very congested beam.  Be thankful Exede isn't accepting new customers in your area.  After all, today is Thanksgiving.
Photo of computer1949

computer1949

  • 224 Posts
  • 8 Reply Likes
Exede internet is an very good choice for ISP
Photo of Bev

Bev, Champion

  • 3067 Posts
  • 1285 Reply Likes
Yes it is, even though it's now Viasat Internet - Exede is no more.
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 3356 Posts
  • 1928 Reply Likes
I wouldn't go that far. Viasat Internet is a good choice for rural internet users that have no option other than satellite or wireless internet.
Photo of Bradley

Bradley

  • 1083 Posts
  • 352 Reply Likes
While this is a two week old thread, I think it's still relevant to say that at times in the past year, my area wasn't accepting new subscribers.  Now the unlimited silver plan is advertised nonstop.  Either a bunch of people on my beam cancelled, or overselling doesn't matter as much now for some reason.  
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 3369 Posts
  • 1939 Reply Likes
The "churn" has been pretty high. As noted in conference calls, the number of residential internet subs has declined.

Viasat-1 was advertised to support one million subs. To my knowledge they never got close to that, but some of the beams for Viasat-1 dud max out at one time.
Photo of Brad

Brad, Viasat Employee

  • 3086 Posts
  • 1087 Reply Likes
Hi John

It looks like a lot of people answered you. You appear to be in a high congested beam area and we've suspended new activations in your area for the time being. When a area is at capacity we start to see performance drop in the area as new folks are signed on. 

That is the bad news, the good news is that this changes frequently as bandwidth is freed. For sure once ViaSat 2 goes online early early into the new year we will certainly be available. In the meantime I'd recommend occasionally checking https://www.viasat.com/internet to see if your area starts allowing activations.