Download Speed Variations

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  • Updated 2 years ago

Being on the 12Mbps/15GBpm plan, I find it very disturbing that I can run a speed test (Speedtest.net) at 8pm in the evening and get 1.28Mbps download and .80Mbps upload.  Then, at 4am the following morning (weather being constant) I can get 18.2Mbps download and 2.2Mbps upload.  Now this tells me a couple of things—1.  My dish is properly aligned since I can get great speeds at times and 2. My connection element with Exede is severely overloaded.  Exede is putting more customers on their satellites at the expense of all customers.  They are not providing anywhere close to the service they advertise.

The real shame in this is the fact that there is no oversight on satellite internet service.  Don’t get me wrong, I am NOT an advocate of government meddling in individuals lives, but when there are no controls on a large corporation like Via Stat, their customers are at their mercy.

Makes one want to move back into the city............

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bill nord

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Posted 2 years ago

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SonyaA

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Same thing here and they are still selling double data for so long for new users which is making it unusable at times. I am eating through my data faster since having to reload things 2 to 3 times to get a page to load since speeds crawl other then at 3am in the morning. They keep asking me to change to the new plans I still get LNFZ but why would I want to do that since speeds are slow all the time other then during the time I get unlimited. With the congestion I have nothing to gain and its more expensive. Everyone kept saying to stay with Exede because the speeds were better then Hughes but Hughes has better packages in my area and now it looks like Exede has oversold this area.
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JEP

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Satellite Internet is a shared asset.  The pipe is only so big.  If you want five times the congested speed you would have to pay five times your current cost.  ViaSat has chosen not to allocate the bandwidth in that matter.  Yep, these are the sacrifices we make to live in the sticks and hear the birds chirp and chain down the garbage cans to keep the raccoons out.

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SonyaA

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Exedes competitor does allow better speeds for those that buy the bigger package. I am going to go over my neighbors during prime time and see what speeds shes getting with Hughes. I was really wanting to wait for the new satellite to go up to see what is offered cause if I change now I will be under a 2 year contract with Hughes.
I do not just accept crappy service because I live in the country. There is more then one choice in this satellite game. Heck 3G on my old phone is faster now.
(Edited)
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Old Labs

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HughesNet vs. Exede... the only two satellite choices (regardless of how they may rebranded by Dish, NRTC, etc.)... 6 of one half dozen of the other. Both advertise "speeds" as up to and suffer the same limitations. Go over to the HughesNet Community at:

https://community.myhughesnet.com/hughesnet

Except for colors, branding, and names of the players same complaints, same limitations, same old, same old. It's not a matter of accepting but rather a matter of picking your poison when no other options are available and you've got at least another year of waiting for ViaSat-2.

 
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bill nord

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As a switch engineer for the local telephone company for many years I understand the share asset concept, but a corporation has a responsibility to monitor the capacity of their network and know when to make additions to it in order to maintain good service levels.  If additions to the network equipment are not possible, then they should restrict the addition of more users. It’s a matter of capacity vs demand, ie Capacity Utilization Ratio.  When the capacity of a network is exceeded the service levels deteriorate. 

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bill nord

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HughesNet vs. Exede... the only two satellite choices
This is a true statement --  but they are not the same.  I've had them both and I would do without internet service before I'd return to Hughnet.  Let me tell you, it was awful.
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JEP

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I guess it is not the best business practice to turn away customers.  Evidently the dissatisfaction level has not reached the point where the number of customers is decreasing.  As a satellite customer for over ten years, I have learned to live with the limitations.  At least until something else becomes available. :-)


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SonyaA

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yeah I have been on satellite also since back when it was wildblue and if someone spit in the air in front of your satellite you would lose service which is over 10yrs ago. And I know the limitations very well but this has gotten as bad as back in the wildblues days. And Bill everyone I hear complaining about Hughes is complaining about their old system. The new system is same as Exedes speeds but have better packages in my area and I think that is why Exede oversold. I knew they were screwing up when they started offering double data and higher speed promises. Right now I am getting the speeds that others get on the newer packages when tey go over their limits.1-5. But this is ALL the time. Went ot neighbors yesterday she is getting 18 downl and 3 up on Hughes. Only thing stopping me is having to get a new contract because I can bet Hughes will beat Exede to the punch of getting their new sat in the air.
(Edited)