done with lost GB

  • 1
  • Problem
  • Updated 4 years ago
Here we go again....GB's being used but not by us....Time to look for another because this one just don't care. I've been here for over two years its time for a change ...Like you can use all the GB's you want. Not happy and Husband 's not happy so its time to look for something BETTER
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Christy Curran

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  • mad

Posted 4 years ago

  • 1
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Brad, Viasat Employee

  • 3533 Posts
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Hello Christy, If you would like, we can take a look at your usage for you if you email us at 
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Lake Country Satellite

  • 140 Posts
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Please send me an email and I can do a data analysis for you.  I need the MAC address on the bottom of the modem or your phone number associated with your account.  There is no secret scheme to steal your data.  Your devices are using it.  I have helped countless other customers plug their data leaks by showing them where their data is going.

You would be amazed at all the little things each device connected does even though you are not using it.

I am an Elite Dealer for Exede and a member of the Dealer Advisory Council to ViaSat.   I care about all our customers.
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I think I have found the problem. I found an article someone posted about Apple Icloud. Shut down everything dealing with the Apple iCloud program. It constantly uses data in the background without your knowledge. I closed everything down on our iPhones and our PCs and now we're back to normal usage, for now.....
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Diana, Viasat Employee

  • 2415 Posts
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Hi radbus, thank you for sharing! I'm sure this will help many people with data issues who use the Apple iCloud.